Customer Service Representative

22 hours ago

Richmond Heights, Virginia, United States Carpenter Company Full time

Do you want to be part of a team that aspires to improve the quality of life for others? Are you interested in efficient manufacturing processes that promote sustainability? Do you feel a sense of accomplishment in a job well done? At Carpenter Co., we challenge our employees to learn from and inspire one another – all levels of the company collaborate, communicate and constantly improve to achieve shared success. If that sounds like an environment in which you will thrive, Carpenter Co. could be a great fit for you

Carpenter Co. has an immediate opening for a Customer Service Representative at our Corporate Office in Richmond, Virginia. This position requires frequent and accurate communication with internal and external customers including manufacturing and sales personnel.

Carpenter Co. employees are committed to working hard to ensure production goals are met while maintaining operations excellence. As the Customer Service Representative, you will be responsible for the management of order entry procedures from initial placement of order to final invoicing.

Your additional responsibilities as the Customer Service Representative will include:

  • Order Entry for Chemicals and Chemical Systems in SAP.
  • Coordinate information between corporate, plant, sales, logistics, and customer.
  • Manage customer information in SAP (price, terms, freight, and products).
  • Process, audit, and mail invoices to customers.
  • Process, audit, and enter SAP billing adjustments.
  • Provide sales support.
  • Complete paperwork for tote and pressure bottle returns.
  • Assist plants in processing orders.
  • Obtain tax certificates.
  • Maintain customer price quote file.
  • Answer customer questions and provide feedback as required.
  • Maintain policy, duties, and group contact list.
  • Review open order summary for potential issues.
  • Assist with TDS and SDS documentation as needed.
  • Interact with the credit department to ensure on time shipments.
  • Assist in special projects.

Skills/ Requirements

  • High School Diploma or GED
  • 3 or more years of customer service/sales experience in an office environment
  • Intermediate typing and Microsoft Office skills including Word, Outlook, and Excel.
  • Excellent written and verbal communication skills.
  • Strong attention to detail and good organizational skills.
  • Experience working in a team environment

Important Notes

Carpenter Co. is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, or other legally protected characteristic.

Carpenter Co. conducts pre-employment drug testing on all applicants that receive and accept a written offer of employment.

Experience

Preferred

  • 3 year(s): Customer Service
Education

Preferred

  • High School or better in Other
Skills

Preferred

  • Microsoft Word
  • Microsoft Excel
Behaviors

Preferred

  • Team Player: Works well as a member of a group
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations

Preferred

  • Goal Completion: Inspired to perform well by the completion of tasks

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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