Recipient Rights Specialist

6 days ago


Jackson, Michigan, United States Lifeways Full time

Protect rights. Promote dignity. Strengthen the system.

LifeWays is seeking a detail-driven, compassionate Recipient Rights Specialist to uphold the rights of individuals served across our provider network. In this role, you'll investigate complaints, educate staff, and ensure protections outlined in the Michigan Mental Health Code are consistently met.

What You'll Do
  • Investigate Recipient Rights complaints by interviewing involved parties and reviewing evidence.
  • Determine appropriate resolutions in compliance with the Michigan Mental Health Code and agency policies.
  • Produce clear, accurate investigative and intervention reports.
  • Provide consultations, respond to informal inquiries, and support complaint resolution.
  • Deliver bi-weekly and annual Recipient Rights orientation trainings for provider network staff.
  • Conduct annual in-network and required out-of-network site reviews.
  • Assist with Incident Report reviews and follow-up.
  • Collaborate with providers, attend meetings, and support quality improvement activities.
  • Maintain confidentiality and represent LifeWays professionally at internal and community events.

Required Education/Certification/Licensure

  • Bachelor's degree in Human Services or related field, or equivalent education or equivalent experience, or a combination of the two.
  • Basic Skills certification through Michigan Department of Health and Human Services – Office of Recipient Rights (MDHHS – ORR) required within 90 days of hire.
  • Maintain 36 CEUs every 3 years approved by MDHHS - ORR, with a minimum of 3 CEUs earned each year and with a minimum of 12 of the required 36 CEUs being Category I (Operations) or Category II (Legal Foundations).
  • Mental Health First Aid Training, upon hire.

Preferred Education/Certification/Licensure

  • Master's degree in Human Services or related field.

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