Product Support Analyst

SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers. Whether you're a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.

At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team This position acts as a liaison between SitusAMC and SitusAMC's clients to facilitate the delivery and implementation of SitusAMC software and configuration into client production environments. Receives, validates, and routes software defects internally for resolution. Provides training to both clients and internal team members.

Essential Job Functions:

Acts within alignment of security roles.

Document specifications (Findings, Extensions, Enhancements) and create documentation (User Guides, Release Notes, Configurations).

Conduct Client Admin, Client End-User, and Internal trainings.

Performs both on-site and utilizing VSD (Virtual Service Delivery).

Demonstrate Upgrade Features, Enhancements, Issue Reviews, and Custom Configuration demonstrations.

Configure application Setup, and Installation.

Apply SitusAMC application knowledge and understanding of business concepts.

Read and interpret XML's (Extensible Markup Language) as preferred experience.

Test SitusAMC Applications for Project and Support-related activities.

Validate findings, both internal and external.

Analyze specifications and requirements.

Such other activities as may be assigned by your manager.

Qualifications/ Requirements:

Associate degree or equivalent from two-year college or technical school and one-year related experience and/or training; or equivalent combination of education and experience

2-4 years of industry and/or relevant experience, typically at an Analyst level role or external equivalent

Experience with CRM (preferably Salesforce)

Experience with internal ticketing system (preferably ServiceNow)

Exhibits ability to learn and apply new skills

Identifies and resolves problems in a timely manner gathering and analyzing information skillfully

Works cooperatively in group situations; works actively to resolve conflicts

Displays strong customer service acumen and skills

Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation

Ability to follow instructions and respond to management direction

Ability to work independently

Takes initiative and undertakes self-development activities

Demonstrates accuracy and thoroughness

Demonstrates Strong business acumen

Excellent communication both written and verbal

Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

The annual full time base salary range for this role is $70, $90,000.00

Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans.

Pay Transparency Nondiscrimination Provision

SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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