Tech Services Scheduler/Planner

Job Description
Responsible for planning, scheduling, coordinating and assigning work for Tech Services teams. Ensures the on-time completion of work orders, the efficient use of resources, and the quality of the work order data. Drives reliability concepts through PM creation and upkeep.

• Reviews, organizes, and coordinates all incoming non-emergent work orders. Reviews for start and completion dates, work type, scope, priority, and estimates of man-hours.
• Uploads employee work schedule into Viziya utilizing input from maintenance supervisors. Compares and contrasts available labor force to the forecasted work demand and machine availability as well as material needs to develop a forecasted work schedule.
• Monitors actual vs estimated labor hours on work orders and makes adjustments as needed and recommendations to improve estimated hours. Provides feedback to supervisors on most appropriate staffing levels and work schedules.
• Provides forecasted work schedule and collaborates with operations, maintenance and reliability teams to review and approve a work schedule for the following week.
• Conducts daily qualification of all completed work orders. Edits data and provides constructive feedback to technicians to improve the efficiency and quality of the work order data. Makes recommendations to supervisors and managers on potential areas of improvement.
• Plans schedules and prepares detailed repair type work orders. Includes materials, skilled labor, work plan, and asset availability.
• Participates in the continuous improvement efforts to develop and enhance PMs and to continually improve PM frequencies, reference techniques, and optimization of the work order scheduling, assignment, and overall work order flow.
• Responsible for establishing and resetting daily priorities of work as necessary for prompt completion of work assignments and adherence to schedules.
• Plans and organizes regular equipment preventative and predictive maintenance functions for all fluid utilities assets and coordinates with Operations to manage the annuals/REOs for production-based equipment.
• Creates and enhances PM reference procedures and provides training on these documents. Create parts lists and kits for PM's and ensure that all items are on hand as needed by working with purchasing and inventory groups. Organize and manage the assignment of predictive documentation responsibilities associated with Planned Work.

Qualifications
In addition to the responsibilities listed above, other duties may be assigned by your supervisor, as dictated by business necessity.

• Associates Degree in Engineering or related field preferred. CMRP Certification preferred. 2 years experience in a technical manufacturing field or total 5 years experience in industrial maintenance environment.
• Proficient with Oracle EAM, Viziya and MS windows products like Excel and Word, or other work order management system. Previous experience with project management/work scheduling preferred. 5 yrs. Industrial maintenance experience.
• Strong knowledge of maintenance tech work responsibilities and requirements. General electrical, hydraulic, pneumatic, mechanical. Must have advanced knowledge of EAM and Viziya system operations and would be considered the departments subject matter expert. Good working knowledge of materials ordering processes as well as appropriate materials for work area. Advanced CMMS knowledge and good understanding on blue print reading.
• Must have exceptional working knowledge of computer software, including Excel, Word, and be proficient with Oracle EAM or other work order management system. Must have exceptional communication and leadership skills. Must be skilled in optimizing team performance and labor utilization. Must be skilled in effectively multi-tasking. Must have strong inter-personal skills with an emphasis on customer service, negotiation, and the ability to deal with conflict and ambiguity effectively.
• Ability to lead by example and work collaboratively cross-functionally. Ability to prioritize multiple projects. Self-starter with the ability to manage time effectively. Manages through rapid change
• Reports to Sr. Manager SICP Engineering
• Direct Reports - N/A
• Indirect Reports - N/A

Wells Enterprises is an EEO/AA employer M/F/Vet/Dis

About Us
Wells Enterprises, Inc. is the largest privately held ice cream manufacturer in the United States. Founded in 1913 by Fred H. Wells and run by the Wells family for generations, the company is an independent operating company of the Ferrero Group, one of the global leaders in sweet, packaged foods.

Wells produces more than 200 million gallons of ice cream per year and distributes products in all 50 states. Wells manufactures its signature brand Blue Bunny, lower-calorie Halo Top, the iconic Bomb Pop, and Blue Ribbon Classics.

Wells employs nearly 4,000 ice cream aficionados across the country. The company is headquartered in Le Mars, Iowa, where Wells has made Le Mars the "Ice Cream Capital of the World" as the largest manufacturer of ice cream in one location. Wells operates two manufacturing plants in Le Mars, Iowa, a manufacturing plant in Dunkirk, New York, and a manufacturing facility in Henderson, Nevada. Learn more at

What We Offer
At Wells, we're proud to support our employees with comprehensive benefits that enhance health, financial wellness, and include paid time off (PTO). Eligible employees may also receive an annual incentive bonus based on Company performance. Learn more about our benefits here.