Customer Service
1 week ago
Job Overview The Customer Service - Materials Planner is responsible for data entry, entering customer orders and forecast on a weekly basis, resolving issues, facilitating customer requests, and coordinating on-time delivery. As a Customer Service - Materials Planner, you will be working independently as well as part of a team. This role will build and maintain a win-win relationship with customer contacts through both phone and email correspondence and solve day-to-day issues. Essential Functions This job will be expected to complete the following functions. This is not an all-inclusive list. This job may be assigned other functions or tasks. This is meant to be a general description of the most essential functions only. Review, process, and monitor customer orders and forecasts for assigned customers Manage incoming customer calls and emails regarding pricing and availability, emergency order entry, backorder status, and tracking/shipping information Manage all ongoing business matters for assigned customer accounts Provide world class customer service to exceed customer expectations Resolve customer complaints verbally and electronically via email Maintaining EDI feeds and connections for multiple customers Initiate and expedite production with supply chain team based on customer requirements Escalate customer issues to Quality Manager as needed Other duties as assigned Requirements (Education, Certifications, Knowledge, Skills, and Abilities): 5 years of relevant work experience, preferably with a focus on customer service Bachelor's degree, preferred Experience with EDI Outstanding Interpersonal Skills Strong Written and Verbal Skills Required Strong problem-solving skills Self-starter with attention to detail and organizational skills Capable of Forming and Maintaining Relationships with Customers Proficiency in Microsoft Office Suite and strong knowledge of Excel Strong Understanding of Global Supply Chain, including ocean and air shipments Knowledge of Microsoft Great Plains Software, preferred
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Customer Service
1 week ago
Cedar Falls, IA, United States Ebco Inc. Full timeJob Overview The Customer Service - Materials Planner is responsible for data entry, entering customer orders and forecast on a weekly basis, resolving issues, facilitating customer requests, and coordinating on-time delivery. As a Customer Service - Materials Planner, you will be working independently as well as part of a team. This role will build and...
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Customer Service
6 days ago
Cedar Falls, IA, United States Ebco Inc. Full timeJob Overview The Customer Service - Materials Planner is responsible for data entry, entering customer orders and forecast on a weekly basis, resolving issues, facilitating customer requests, and coordinating on-time delivery. As a Customer Service - Materials Planner, you will be working independently as well as part of a team. This role will build and...
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Customer Service Specialist
1 week ago
Cedar Falls, United States Rollins Full timeJoin to apply for the Customer Service Specialist role at Rollins, Inc. Overview Are you a natural communicator who enjoys solving problems and creating great customer experiences? At Orkin, well turn your people skills and attention to detail into a rewarding, long?term career with opportunities for growth and the backing of the most recognized name in pest...
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Customer Service Specialist
7 days ago
Cedar Falls, United States Orkin Full timeWhat You'll Be Doing Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments. Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future sche Customer Service Specialist, Customer Service, Specialist, Retail
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Customer Service Specialist
1 week ago
Cedar Falls, IA, United States Rollins Full timeJoin to apply for the Customer Service Specialist role at Rollins, Inc. Overview Are you a natural communicator who enjoys solving problems and creating great customer experiences? At Orkin, well turn your people skills and attention to detail into a rewarding, long?term career with opportunities for growth and the backing of the most recognized name in pest...
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Customer Service Specialist
1 week ago
Cedar Falls, IA, United States Rollins Full timeJoin to apply for the Customer Service Specialist role at Rollins, Inc. Overview Are you a natural communicator who enjoys solving problems and creating great customer experiences? At Orkin, well turn your people skills and attention to detail into a rewarding, long?term career with opportunities for growth and the backing of the most recognized name in pest...
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Customer Service Specialist
1 week ago
Cedar Falls, IA, United States Rollins Full timeJoin to apply for the Customer Service Specialist role at Rollins, Inc. Overview Are you a natural communicator who enjoys solving problems and creating great customer experiences? At Orkin, well turn your people skills and attention to detail into a rewarding, long?term career with opportunities for growth and the backing of the most recognized name in pest...
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Customer Service Specialist
1 week ago
Cedar Falls, IA, United States Rollins Full timeJoin to apply for the Customer Service Specialist role at Rollins, Inc. Overview Are you a natural communicator who enjoys solving problems and creating great customer experiences? At Orkin, well turn your people skills and attention to detail into a rewarding, long?term career with opportunities for growth and the backing of the most recognized name in pest...
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Customer Service Specialist
1 week ago
Cedar Falls, IA, United States Rollins Full timeJoin to apply for the Customer Service Specialist role at Rollins, Inc. Overview Are you a natural communicator who enjoys solving problems and creating great customer experiences? At Orkin, well turn your people skills and attention to detail into a rewarding, long?term career with opportunities for growth and the backing of the most recognized name in pest...
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Customer Service Specialist
5 days ago
Cedar Falls, IA, United States Rollins Full timeJoin to apply for the Customer Service Specialist role at Rollins, Inc. Overview Are you a natural communicator who enjoys solving problems and creating great customer experiences? At Orkin, well turn your people skills and attention to detail into a rewarding, long?term career with opportunities for growth and the backing of the most recognized name in pest...
