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Customer Service Associate

3 weeks ago

Rockville, Maryland, United States PGA Tour Full time
USD Hourly

Pay Band: $ $20.00

Overview

At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.

Position Summary

Reporting to the Sales and Service Manager, a Customer Service Associate is responsible for engaging Customers in the Cashier Area and Club Desk, ensuring excellent service throughout the checkout process. Duties include processing returns, exchanges, gift cards, and promotions, while maintaining a clean, organized front-end area. The Associate will handle payments securely, offer product information, and stay updated on promotions. By delivering world-class service and fostering lasting Customer relationships, the role helps drive sales and ensure a best-in-class Customer experience.

Key Responsibilities: 

  • Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors.  Focus on building lasting relationships that keep the Customer coming back.

  • Greeting and engaging Customers throughout the Front-End areas (Cashier Area, Club Desk)

  • Executing all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.

  • Assist in keeping Front-End areas (Cashier Area, Club Desk) merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.

  • Ensure all Front-End equipment and supplies are always maintained and operational.

  • Demonstrate a culture of ethical conduct, safety, and compliance across all departments.

  • Maintaining the Front-End area in a clean, professional presentation at all times.

  • Accept cash, credit/debit card payments, and gift cards securely, ensuring all transactions are processed correctly and efficiently in accordance with Standard Operating Procedures (SOP)

  • Answer basic product questions, provide store information, and direct Customers to specific store areas or team members when needed.

  • Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.

  • Be a champion of the products and services offerings, and inform, educate, and promote offerings to Customers.

  • Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers.

Qualifications and Skills Required: 

  • Communication: Candidates must have strong listening and interpersonal skills.  They must possess good verbal and written communication skills and be able to communicate cross-functionally.

  • Computer: Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite.

  • Organization: Candidates must be able to organize multiple priorities to meet deadlines and objectives. 

  • Education: High School Diploma or equivalent.

  • Experience: Retail sales, customer service or similar experience preferred.  

  • Working Conditions and Physical Demands: Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.

  • Schedule: Must be able to maintain flexible availability, including nights, weekends, and holidays.

  • Business Acumen: Ability to quickly learn business acumen with appropriate training.

  • Accountability: Candidates should demonstrate strong self-accountability and a proactive drive for results.

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.  

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
 

We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn't just unlawful, it violates our policies and is not who we are.  Every associate at every level in the organization is prohibited from engaging in any form of discrimination.

An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department.  The law and our policies prohibit retaliation against anyone for making such a report.