Officer, Market-Level Gifts

Search for Common Ground For more than forty years, Search for Common Ground has worked to prove that even the deepest divides can be transformed into cooperation. Today, we are the world's largest peacebuilding organization, active in thirty-five countries across six continents. We partner with local communities to break cycles of violence, build trust, and create lasting opportunities for collaboration. Our principle of multipartiality means we engage with all sides in a conflict, ensuring that every voice is heard and every perspective matters. From empowering young people and elevating women in peace processes to advancing digital peacebuilding, climate resilience, and security sector reform, we bring people together to imagine and build a world of safe, healthy, and just societies, free from the threat of violent conflict. Department Summary The Development team is a dedicated group of fundraising and donor engagement professionals committed to advancing Search for Common Ground's mission through philanthropy. We cultivate relationships with individuals, foundations, and key stakeholders to secure unrestricted and semi-restricted funding, supporting the US Board's Advancement Committee and ensuring sustainable financial resources for peacebuilding initiatives. Working closely with Marketing & Communications and other departments, we build a strong philanthropic donor pipeline, craft compelling messaging to make our Case for Support, and expand Search's Major Gifts program to enhance our ability to secure and steward high-impact philanthropic contributions. Additionally, we ensure that fundraising systems, policies, and donor management tools are optimized to enable successful philanthropy and long-term donor relationships. Position Summary The Officer, Market-Level Gifts & Donor Care, provides essential support to the Development team. This role plays a vital part in ensuring an efficient donor care function and a seamless donor experience through thoughtful communication, attention to detail, and proactive engagement. The Officer also manages a portfolio of market-level donors ($500–$999), contributing to the cultivation, solicitation, and stewardship of these relationships to strengthen donor retention and engagement, aligning with Search's fundraising goals.Key Responsibilities: Donor Care & Inbox ManagementMonitor the Development inbox daily and maintain an "inbox zero" practice.Triage messages to the appropriate staff or departments.Respond to simple donor inquiries using approved templates.Log all donor correspondence in Salesforce.Serve as the primary point of contact for donor care via email, Drift, and phone./div>Key Responsibilities: Donor Support & AcknowledgmentRoute donor donations to the appropriate stakeholder to prevent duplication and ensure timely allocation.Prepare and send thank-you messages for new one-time and monthly donors.Manage donor appreciation activities, including quarterly thank-you calls and responding to natural disasters.Draft and edit donor communications, including appeals, development updates, thank-you letters, and special fundraising content (welcome series, interest surveys, holiday campaigns, etc.).Send mass communications and manage mailing lists through EveryAction./div>Key Responsibilities: Donation Processing & Data ManagementManage failed payments, coordinate refunds, and track follow-up and resolution.Enter and maintain accurate data in EveryAction and Salesforce to ensure complete and up-to-date donor records.Store and track key documentation, including donation confirmations, acknowledgments, and financial/legal records.Support ongoing data cleanup and reporting projects./div>Key Responsibilities: Market-Level Donor Stewardship ($500–$999)Manage and cultivate a portfolio of market-level donors, developing and executing strategies to identify, solicit, and steward relationships.Collaborate with the Development, Programs, and Communications teams to gather project information, develop offers, and draft impact reports for donors.Maintain detailed records of donor interactions and "moves" in Salesforce; prepare regular reports and portfolio updates.Support senior leadership, donor visits, and engagement activities as needed./div>Key Responsibilities: Collaboration & Values IntegrationInfuse organizational values into all donor communications and relationships.Collaborate across departments to ensure donor care and stewardship are aligned with organizational priorities.Perform other duties consistent with the scope of the role./div>Competency Behavior Indicators (Knowledge, Skills, and Abilities)Initiate brainstorming or problem-solving meetings. With time in the job, develops skills for analyzing and communicating program successes and failures, and reports lessons learned to the team and other stakeholders.Represents Search at local and international events and meetings for professional organizations, vendors, partners, and funders. Develops skills to independently initiate and maintain relationships with vendors, partners, and funders—Articulates Search program/project goals and objectives within Search and to external audiences.Demonstrates appreciation for diversity of thought. Builds cross-functional relationships with other functional departments.Demonstrates ability to be adaptable and willing to confront and change own ideas and preconceptions with the resiliency and flexibility to make changes based on hearing a diversity of thoughts.Draft team documents, briefing materials, and presentations. Articulates program/project objectives and how they fit into a team's goals and/or Search's mission and adapts to the communications setting.Applies standards, identifies areas for standardization, and coordinates across functions from a multicultural perspective that reflects consideration of diverse cultures, various viewpoints, and alternative approaches.Takes into account the environmental landscape, assesses one's own and others' viewpoints in their environment, and proposes solutions from an ethical perspective.Recognize the options available for solving problems, conducts analyses, and calculates metrics and other technical tools to support informed decision making.Conducts Quality Control of team documents, briefing materials, presentations, and systems data. Carefully reviews and checks the accuracy of information in work reports, management information systems, or with other individuals and groups. Checks the accuracy of one's own and others' work. Proactively informs management of potential risks and concerns, and suggests effective resolutions.Independently prioritizes time to reach deadlines and reaches results of assignments with the ability to accomplish multiple steps with limited to no supervision.Remain alert and responsive to any safeguarding risks, acquire relevant knowledge and skills that will enable you to promote strong safeguarding practices, understand the safeguarding policy and procedures, and conduct yourself in a manner consistent with the Safeguarding Policy./div>