commerce program supervisor/expert

The Commerce Program Supervisor/Expert will function as the License Division Manager. The License Division Manager is responsible for administrative and supervisory oversight, including employee scheduling, staff management, and review of complex applications such as Managing General Agent and Third-Party Administrator licenses. This position also authorizes and signs official legal documentation, represents AID in interdepartmental meetings, and engages with industry conferences and third-party vendors.

This position requires on-site employment with no remote or hybrid options available.
Education And Professional Work Experience
Minimum Qualifications
Bachelor's degree in Business Administration, Public Administration, Economics, Finance, or a related field. Minimum of 6 years of experience in program coordination, project management, economic development, or a similar role is essential. Proven experience in managing large-scale, multi-participant commerce projects, including budget oversight, performance measurement, and regulatory compliance. Experience working in environments that require high-level strategic planning and community engagement is essential.

Skills
Knowledge, Skills, and Abilities

• Ability to analyze complex market data and trends to inform program strategies and drive innovation.
• Exceptional verbal and written communication skills, with a proven track record of engaging a variety of assorted personnel.
• Demonstrated expertise in utilizing project management tools and financial software (e.g., Microsoft Office Suite, customer relationship management systems, data analytics platforms) to streamline operations and reporting.
• Capacity to thrive in dynamic environments, manage multiple tasks simultaneously, and quickly adapt to emerging challenges without compromising quality or compliance.

Job Responsibilities And Expected Results
Direct daily operations of the Licensing Division

• Review and analyze insurance licensing applications to ensure they meet all state and federal requirements
• Process licenses, renewals, and reinstatements
• Act as a primary point of contact for entities seeking to do business in Arkansas, explaining the licensing process and requirements
• Stay current on all state and federal laws, regulations, and bulletins related to insurance and agent licensing
• Maintain accurate records of all agency data in applicable systems
• Work collaboratively to achieve common goals
• Perform additional duties as assigned by supervisory/managerial staff to support the team and organization

Position Information
Job Series:
Program Operations – Commerce Programs

Classification:
Commerce Program Supervisor / Expert

Class Code:
PCO04P

Pay Grade:
SGS08

Salary Range:
$63,086 – $93,367

Job Summary
The Commerce Program Supervisor / Expert is a senior-level role accountable for the design, implementation, and strategic oversight of commerce programs that drive economic growth and community development. This role requires an individual who can work as a subject matter expert, bridging policy, business interests, and community needs to craft and execute initiatives that stimulate commerce, improve market engagement, and ensure sustainable development. The supervisor / expert serves as the linchpin in aligning efforts, managing extensive budgets, and delivering measurable improvements across commerce-related initiatives.

Primary Responsibilities
The assignment of supervisory duties is determined by the hiring agency's operational needs. Non-supervisory roles will serve as senior technical experts. Design, develop, and execute comprehensive commerce programs that address community and business development goals. Establish and monitor strategic objectives, performance metrics, and timelines to ensure programs are aligned with organizational priorities. Continually assess market trends and regulatory environments to adapt programs for optimal impact. Serve as a trusted liaison between local businesses, government entities, community organizations, and internal teams. Organize and lead meetings, workshops, and conferences to facilitate dialogue, secure input, and drive collaborative projects. Build and nurture long-term partnerships that foster a dynamic ecosystem for commerce initiatives. Develop and manage program budgets, ensuring responsible allocation and use of financial resources. Monitor expenditures, prepare financial reports, and maintain strict adherence to fiscal guidelines and compliance requirements. Identify funding opportunities, assist with grant writing, and secure external sponsorships to support program sustainability. Oversee day-to-day program activities, ensuring smooth operations and timely execution of deliverables. Use data analytics and performance feedback to monitor program outcomes and identify areas for improvement. Compile, analyze, and present detailed performance reports for senior management and other key personnel. Mentor and supervise program personnel, fostering a culture of continuous improvement and professional development. Champion innovative approaches and best practices in program coordination and economic development. Represent the program at industry events, professional forums, and community outreach events as a recognized expert in the field.

Knowledge And Skills
Ability to analyze complex market data and trends to inform program strategies and drive innovation. Exceptional verbal and written communication skills, with a proven track record of engaging a variety of assorted personnel. Demonstrated expertise in utilizing project management tools and financial software (e.g., Microsoft Office Suite, customer relationship management systems, data analytics platforms) to streamline operations and reporting. Capacity to thrive in dynamic environments, manage multiple tasks simultaneously, and quickly adapt to emerging challenges without compromising quality or compliance.

Minimum Qualifications
Bachelor's degree in Business Administration, Public Administration, Economics, Finance, or a related field.

Minimum of 6 years of experience in program coordination, project management, economic development, or a similar role is essential.

Proven experience in managing large-scale, multi-participant commerce projects, including budget oversight, performance measurement, and regulatory compliance.

Experience working in environments that require high-level strategic planning and community engagement is essential.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee's demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.
Licensure/Certifications
N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.