Quality Improvement Director

ESSENTIAL JOB DUTIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Accountable for the development, implementation, and management of the Patient Centered initiatives for GLBHC. Responsible for the achievement of initial recognition and the sustainment of recognition in collaboration with site/department management. Educate staff on the Patient-Centered concepts and QI processes and engage staff to participate in QI activities. Update and revise policies and procedures as needed in support of quality initiatives. (40%)

• Responsible for the development and implementation of the corporate plan for continuous quality improvement. Establish and measure quality indicators periodically per QI reporting schedule. Review and evaluate patient medical records as needed to assess quality indicators. Develop and utilize tools and electronic methods of data collection and reporting. Develop, evaluate, and maintain quality dashboards and performance metrics. Present reports to the QI Steering Committee meetings and at other requested meetings. (20%)

• Serve as population health management leader for GLBHC. Function as expert in electronic analytic tools I order to produce needed reports and UDS/grant reports. (5%)

• Maintain expert level of knowledge regarding electronic health record data integration for quality reporting purposes. Collaborate with IT staff to assure effective data capture and reporting capabilities. (3%)

• Provide QI leadership to Clinical Leadership Team by targeting low-performing indicators with improvement strategies, developing timelines to address and track changes over time, ensuring strategies have been effective, and reporting on progress. Collaborate with GLBHC staff to use the PDSA model for continuous improvement. (10%)

• Collaborate with site managers, providers and other GLBHC leaders in areas of QI and assist in the building of a culture of excellence within the organization, striving to achieve HRSA National Quality Leaders designation. Chair the Quality Improvement Steering Committee and report to the GLBHC Board Policy and Quality Committee. Make recommendations to the Executive Team regarding Quality Improvement Plan and implementation strategies. (10%)

• Interact with Qualified Health Plans related to PCMH and HEDIS. Directly supervise the Chronic Care Outreach Coordinator, Incentive Specialist and other QI grant funded staff. (7%)

• Review and evaluate quality related grant opportunities and academic data requests for the organization. Participate in the Grants and Special Projects Committee. (3%)

• Participate in Quality-related programs that may be local, state or nationally driven (e.g., Quality Improvement Directors Network – MPCA; HRSA's Great Lakes Practice Transformation Network). (2%)

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice.

• Performs other duties as assigned.

• Becomes expert in the Patient Centered initiatives.

• Education: Bachelor's degree in public health, Nursing, or Health Administration required. Master's degree preferred. Or any equivalent combination of experience and training that provides the required knowledge, skills and abilities.

• Licensure: RN, if applicable.

• Experience: Experience in clinical Quality Improvement (implementing, monitoring, and evaluating quality initiatives) of at least two years. Previous experience in managing teams and/or team processes. Experience in planning, developing, and maintaining new programs. Previous experience working in an FQHC preferred.

• Skills: Ability to communicate clinical information effectively. Ability to organize various personnel to achieve desired results. Skilled in written and oral communication. Attention to detail with demonstrated organizational skills and the ability to complete projects on time. Ability to produce, interpret and monitor data for decision-making. Proficiency with Microsoft Office software and/or similar applications.

• Interpersonal Skills: Able to prioritize tasks on a short- and long-term basis. Able to handle multiple tasks efficiently and effectively. Able to communicate effectively with a diverse population including physicians, mid-level providers, clinical personnel, and administrative personnel.

• Physical Effort: Must be able to sit, stand, and or walk for an entire workday. Must be able to lift, carry, push, pull, and or twist while holding up to 25 lbs. occasionally.

• Hours of Work: Full-time; Flexible and varied.

• Travel: Travel within GLBHC service area, some out of town travel may be required. Reimbursement consistent with GLBHC policy.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Equal Opportunity Employer

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