Customer Care Representative- Zoomies

Join the Pack at Dogs 24/7 – Now Hiring for Customer Care Positions

Who We Are: At Dogs 24/7, we are a fast-growing, cage-free daycare and boarding service providing 24/7 care for our furry friends. We pride ourselves on offering exciting opportunities for career advancement, a positive work culture, and a real passion for pets. Our mission is to change the pet care industry by saying "No to Cages" and creating an engaging, fun, and safe environment for dogs and team members alike. If you're passionate about dogs and ready to make a difference, we want you on our team

Check us out on Instagram or Facebook at Zoomies 24/7 to learn more about our culture

What You'll Do:

• Maintain a clean, safe, and fun environment for our dogs.
• Note necessary meals, medications and services for dogs joining us.
• Ensure safe and engaging lobby experience
• Accurately check in/out guests and handle payments.
• Provide excellent communication and customer service.
• Use cleaning supplies and equipment safely (PPE provided).
• Support a positive, team-driven atmosphere.
• Help manage the reservations system to ensure smooth check-ins and check-outs.
• Assist clients with questions about our services, pricing, and policies.
• Follow up with clients to ensure satisfaction and maintain strong customer relationships.
• Troubleshoot any customer issues or concerns, ensuring a quick and effective resolution.

Key Responsibilities:

• Lift up to 40lbs.
• Respond promptly to company emails and messages.
• Document dog behavior and needs via our Gingr and Outlook systems.
• Maintain cleanliness in all areas, including deep cleaning of lobby and client spaces.
• Ensure dogs' safety during check in/out
• Keep accurate records of client accounts, contracts, and payments.
• Assist in maintaining up-to-date client information and preferences.
• Provide timely and professional follow-up with clients to ensure they're informed about their dog's stay.

Qualifications:

• Passion for Animals: A genuine love for dogs and an understanding of their behavior is essential. Experience with pets is preferred, but not required—just a willingness to learn
• Customer Service Experience: At least 1 year of customer service experience preferred. Excellent communication skills and a positive, solution-oriented attitude are key.
• Attention to Detail: Ability to multitask while ensuring accuracy in handling client information, managing reservations, and tracking payments.
• Organization Skills: Ability to stay organized and keep track of multiple tasks, including scheduling, client follow-ups, and maintaining up-to-date client and dog records.
• Team Player: Ability to work collaboratively with a fun, energetic team. We value communication and teamwork to create a positive work environment.
• Problem-Solving Skills: Must be able to quickly and effectively address any issues that arise, both with clients and dogs.
• Physical Stamina: Ability to work on your feet, manage a fast-paced environment, and lift up to 40 lbs. throughout the day.
• Tech-Savvy: Comfortable using customer management systems like Gingr and Outlook (training provided). Ability to adapt to new technologies as needed.
• Reliable and Punctual: Dependability and timeliness are essential, especially in a role with rotating shifts and flexible hours.
• Flexible Availability: Must be able to work evenings, weekends, and holidays as needed to ensure excellent service to our clients.
• Professionalism: Maintain a professional demeanor when interacting with clients and team members. Must be comfortable representing Dogs 24/7 in a friendly and approachable way.

Why Join Us?

• Grow within the company with advancement opportunities.
• Be part of an innovative team making a real difference in the pet care industry.
• Work in a positive, engaging, and dog-friendly environment.
• Be a part of our mission to provide exceptional care for our pups

Ready to Join the Paw-ty? If you're excited to work in a fun, fast-paced, and rewarding environment, we'd love to meet you Apply now on Indeed, or give us a call at We look forward to hearing from you

Job Type: Part-time

Pay: $ $17.70 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person