Patient Service Representative I

2 days ago

Santa Fe, New Mexico, United States La Familia Medical Center Full time

Position Function Summary

Under the direction of the Front Office Manager, and in cooperation with the Chief Administrative Officer (CAO), the Patient Services Representative (PSR) greet patients and visitors entering La Familia Medical Center (LFMC), registers new and returning patients, provides clerical services, which include answering telephones, scheduling, obtaining and reviewing patient demographic/insurance information, collecting payments and obtaining referrals. Schedules, reschedules, and cancels appointments and return appointments for patients over the phone, in person per provider scheduling protocol. Perform duties in a manner that is supportive and responsive to patients and visitors

Requirements

 Essential Responsibilities

  • Greetings new and returning patients and clients 
  • Checks patients in for their appointments 
  • Greets visitors/vendors to the health center and directs them appropriately
  • Provides general information to patients concerning the functions of LFMC
  • Collects required personal, health and insurance information from all patients
  • Determines insurance eligibility using various portals
  • Ensures accuracy of insurance and billing information
  • Accepts cash, checks, or bank cards for payment of fees or cost of goods/services rendered according to established procedures
  • Gives change and issues receipts for funds received
  • Balances cash drawer against receipts at the end of the day 
  • Schedules/reschedules/cancels/N/S's appointments per provider scheduling protocol
  • Schedules appointments with Case Workers, Health Ed, GH or other departments within the Clinic.
  • Prints appointment card when discharging patient
  • Prints schedule for the following day. 
  • Proficient in use of company telephone system including answering phones, transferring calls and use of paging system
  • Demonstrate computer literacy and capable of operating all office machinery efficiently and accurately

Education, Experience and Skills

  • High School graduate or equivalent required, and a minimum of one year experience in the area of customer service.
  • CPR Certification, required.
  • Fluent in both English and Spanish, required. 

Leave Benefits

-Three (3) weeks of annual leave.

-up to two (2) weeks of annual sick leave

-eight (3) paid holidays

-two (2) paid personal days

accruals and holidays are prorated for part-time employees

Insurance Benefits

-Medical

-Dental

-Vision

coverage available for staff and eligible family members, including domestic partners

-paid term life insurance (flat $25,000)

-paid short term disability

-optional life

-critical care

-medical and dependent care expense accounts

-health savings account

403(b) retirement savings plan (eligible for company match after 12 months of employment)

Bargaining Unit Position

Union:

Non-Union: X

La Familia offers opportunities for employment in the fields of medicine, nursing, dentistry, health education, and other support services. We are an equal opportunity employer. 

  • Patient Access Representative

    6 days ago

    Santa Fe, New Mexico, United States CHRISTUS Health Full time

    DescriptionPOSITION SUMMARY: PAR I:Have an introductory knowledge of the health system and what services are offered. Have full working knowledge of one of the following areas listed below:Able to schedule ancillary procedures appropriately, keeping location instructions, patient demographics and insurance requirements in mind while receiving support from...

  • Part-Time Customer Service Representative

    2 weeks ago

    Santa Fe, New Mexico, United States Verdes Cannabis Full time

    Non-Exempt/Part TimeReports To: Store Manager, Assistant Store ManagerCollaborates With: Store Managers,Senior CSRs, CSR Trainers, FellowCSRsHow We Operate (The Verdes Standard):1.) Exceed expectations: We set the bar high, and we want you to take it even higher. Do the little things, and the big things, that blow people away.2.) Get better every day. We...

  • Business Services Representative-Business Development

    2 weeks ago

    Santa Fe, New Mexico, United States First Citizens Bank Full time $60,000 - $100,000 per year

    OverviewAt First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work.The Business Services Representative BSR is responsible for providing cash management solutions to commercial and business banking relationships. This role delivers a full...

  • Personal Banker I

    2 weeks ago

    Santa Fe, New Mexico, United States Allied OneSource Full time $83,200 - $104,800 per year

    Personal Banker I - Santa Fe, NMDo you have Personal Banker experience or interested in working in the banking industry, and are you interested in growing your career? Reach out to us today$19-$20 (possibly $21 with banking experience) per hour, plus quarterly incentivesHours M-F, 8-5:30, Sat 8-12 (half day off during the week to compensate)Great career...

  • Maintenance Technician I

    2 weeks ago

    Santa Fe, New Mexico, United States Drury Hotels Full time

    Starting wage 22.00 dollars an hour/ based on experienceProperty Location:828 Paseo de Peralta - Santa Fe, New Mexico 87501You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.WHAT...

  • Project Engineer I/II/III- Water Resources

    1 week ago

    Santa Fe, New Mexico, United States Souder Miller & Associates Full time

    Join Our Legacy of Excellence: Lead, Innovate, and Shape the Future with UsWe're Growing and Designing Our Future TogetherWe are experiencing tremendous growth and are seeking passionate team members who are ready to make an impact As an employee-owned company, we prioritize enhancing the lives of our clients, communities, and employees. Your role here...

  • Call Center Representative

    2 weeks ago

    Santa Fe, New Mexico, United States State Employees Credit Union Full time $40,000 - $70,000 per year

    POSITION TITLE: Call Center RepresentativeREPORTS TO: Call Center SupervisorSUPERVISES: N/AJOB STATUS: Non-ExemptJOB GRADE 8: $19.51 Starting Hourly Rate (which includes a $1 per hour pay differential)***For candidates who are selected and hired for this position, State ECU will provide a one-time sign-on bonus in the amount of $1,000 Additional details to...

  • Travel Representative-Virtual

    2 weeks ago

    Santa Fe, New Mexico, United States Four Point Getaways Full time $50,000 - $80,000 per year

    Job Title: Travel RepresentativeCompany Overview:We are a leading travel agency committed to providing exceptional travel experiences to our clients. With an extensive network of partners and a dedicated team, we strive to deliver top-notch customer service and personalized travel solutions.Job Description:As a Travel Representative, you will play a vital...

  • Flight Nurse I

    2 weeks ago

    Santa Fe, New Mexico, United States Air Methods Full time $77,750 - $95,022 per year

    OverviewJoin us in the enchanting town of Santa Fe, for an extraordinary career as a Flight Nurse with Air Methods.Nestled amidst the majestic landscapes of New Mexico, Santa Fe offers a perfect blend of natural beauty and cultural richness. As a pivotal member of our team, you'll play a crucial role in providing life-saving medical transport to the...

  • Patient Navigator

    2 weeks ago

    Santa Fe, New Mexico, United States CHRISTUS Health Full time $60,000 - $90,000 per year

    DescriptionPOSITION SUMMARY: As an Oncology Patient Navigator (OPN), you will play a crucial role in guiding patients through their cancer care journey, ensuring they receive comprehensive support beyond clinical treatment. The OPN will work closely with patients and their families to address needs, coordinate services, identifying and eliminating barriers...