Certified Housing Counselor

Mission

Seeking to put God's love into action, Habitat for Humanity brings people together to build homes, communities, and hope.

Compensation

Starting at $50,000 based on experience

Benefits

• Health insurance – Paid at 80% for employee only
• Benefit options paid 100% for employee only
• Short-term disability
• Long-term disability
• Life insurance 1x salary up to $125,000
• Voluntary - dental, vision, supplemental life, hospitalization, critical illness, and accident coverage.
• Retirement plan with match up to 5% first of the month after 30 days
• Paid Holidays – 12 per year
• Flexible paid time off
• Telecommuting options
• Book club and engagement activities
• Wellness initiatives
• Public Service Loan Forgiveness Eligible Employer

Classification

Exempt

Reports to

Housing Counseling Manager

Summary/Objective

The Bilingual Housing Counselor is responsible for counseling clients throughout all stages of their housing journey. The program will provide mortgage delinquency and default resolution, credit, budgeting, and advise clients on their pre-purchase and post-purchase housing journey. This position will support the management and delivery of the First Time Home Buyer Workshops and will conduct one-on-one client housing counseling as well as provide administrative support as needed.

Essential Functions

• Advise clients one-on-one to create reasonable action plans to help them achieve their housing goals.
• Connect clients with appropriate community resources and keep up to date with community resources.
• Conduct one-on-one counseling sessions to assess clients' financial situations, housing needs, and goals.
• Develop personalized action plans and strategies to help clients achieve their housing objectives.
• Support the planning, scheduling, and delivery of First Time Homebuyer workshops in English and Spanish
• Work with Housing Counseling Manager on the logistics of workshops and act as a point of contact for presenters and present when needed
• Maintain accurate and up to date case notes in all files by end of each workday.
• Maintaining accurate and confidential client records, documentation, and reports in compliance with HUD and organizational requirements.
• Answer all mail, email, and telephone calls within 48 business hours and in a courteous and professional manner.
• Manage status updates on the individual caseload of HUD one-on-one counseling sessions
• Support our Marketing & Communications department by engaging clients who are willing to share their stories and speak on behalf of our organization.
• Provide support for the Programs department in areas of client communication, event planning and execution, data entry, and other areas as needed.
• Assist the Housing Counseling Manager with special projects as assigned and other tasks deemed necessary to achieve overall goals and operate a successful program.
• Participating in ongoing training and professional development activities to enhance counseling skills and expertise.

Competencies

• Passionate about the Habitat for Humanity mission and purpose.
• Ability to function effectively with a minimum of daily direction and support.
• Ability to solve problems and make decisions independently in a creative and effective manner.
• Ability to read and process financial documentation.
• Proficient in Microsoft Office Suite.
• Maintain confidentiality of sensitive information.
• Ability to take initiative, prioritize work, meet deadlines & be highly organized and flexible.
• Ability to work on multiple projects at once in a fast-paced environment.
• Functions in a team environment.
• Excellent written and verbal communication.
• Ability to work directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Ability to provide outstanding customer experience and a passion for assisting people.
• Knowledge of community resources or social services.

Supervisory Responsibility

This position has no supervisory responsibility.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an office environment. This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands, reach with hands/arms, listen, and communicate. The employee must be capable of lifting and/or moving up to 20 pounds on a as needed basis and will occasionally be required to stand and walk for extended periods of time consistent with a typical office environment.

Position Type/Expected Hours of Work

This is a full-time, salaried position and the office hours of operation are Monday through Friday, 9 a.m. to 5 p.m. Some early mornings, evenings, and weekends may be required.

Travel

Travel will be between Orange & Osceola County, mileage reimbursement is contingent upon policy guidelines.

Required Education and Experience

• High School diploma or equivalent.
• Must be a Certified Housing Counselor
• One year's experience in credit or housing counseling, loan underwriting, social work, case management or financial planning.
• Fluency in reading, writing, & speaking in English and Spanish.
• Must obtain and maintain annually Anti-Money Laundering certificate within first 90 days: training provided by Habitat.
• Must obtain and maintain annually Safeguarding certificate within first 90 days: training provided by Habitat.
• Must exhibit strong fiscal responsibility; requires credit check.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Office Location:

Main location: 4116 Silver Star Rd. Orlando, FL 32808 & Osceola Office as needed

To Apply:

Please visit our website at to apply.

Habitat for Humanity Greater Orlando & Osceola County, Inc. is an equal opportunity employer and seeks to employ and assign the best qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law

WE... leads our core values as WE are a team operating together. WE are the foundation that the core values are built upon; these values do not apply to or represent just one of us - they apply to all of us. Only as a team will we succeed.

Deliberate

Planful – You look forward and work not only on what is in front of you, but also what is on the horizon.

Measured – You pay attention to the little details that make a big difference.

Levelheaded – You do things the right way, even when it's not the easy option.

Honorable

Candid – You point out issues, along with possible solutions.

Transparent – You own your mistakes and learn from them.

Trustworthy – You do what you say you are going to do.

Nimble

Empowered – You accept the independence and responsibility to excel.

Creative – You integrate process improvements and innovations into project enrichment.

Flexible – You welcome opportunities to broaden your skill set and gain new perspective.

Optimistic

Positive – You embrace opportunities to positively elevate others.

Fun – You work have fun doing it.

Playful – You incorporate a spirit of adventure and playfulness into your work when appropriate.

Tenacious

Diligent – You are mindful about the details and show care and enthusiasm for big and small projects alike.

Dedicated – You champion perseverance in all that you do.

Driven – You make sure that the job gets done even when there are obstacles or tight deadlines.