Financial Counselor I

2 days ago

Orlando, Florida, United States Orlando Health Full time

Position Summary

At Orlando Health Imaging Centers, our expert medical teams use advanced imaging tools that produce highly detailed images and precise results. Our facilities are accredited by the American College of Radiology (ACR) for our staff qualifications, image quality, safety policies and quality assurance. Your screening exam will be evaluated by a board-certified radiologist, providing you with a timely diagnosis and setting you on the quickest path to treatment and recovery.

Benefits That Start Day One

Medical, Dental, Vision Insurance
403(b) Retirement Savings Plan
HSA & FSA Options
Up to 5 Weeks PTO
Paid Parental Leave & Family Care Support
Life Insurance & Extended Leave Plan
Pet & Car Insurance
100% Paid Tuition + Loan Repayment Assistance

Position Overview The Financial Counselor assists patients and their families with a host of services to ensure that the process of collecting payments is fully
explained and is as comfortable as possible   Location:  7243 Della Dr suite e, Orlando, FL 328
Responsibilities

Essential Functions

• Understands the importance Orlando Health places on providing exemplary customer service and performs job functions in a manner
that helps meet the department customer service goals.

• Demonstrates a positive and professional approach and communicates effectively with customers and team members at all times.

• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information

• Contacts Primary Care or Admitting Physician to obtain authorizations, diagnosis, and procedure detail as necessary.

• Explains necessary forms and obtains signatures from patient/guarantor.

• Contacts appropriate payers, verifying benefits and obtaining necessary authorizations.

• Explains insurance benefits and collects co-pays, deductibles and self-pay portions due.

• Collects for related professional care when appropriate.

• Documents authorization and benefit information in registration system.

• Assembles patient record and obtains copies of relevant documents including insurance cards, photo identification cards and any
advance directives.

Qualifications

Education/Training

• High School or equivalent.

• Must complete Patient Financial Services Orientation program and annual educational requirements

Licensure/Certification
None.

Experience

• Two (2) years' experience in a financial, business office, or customer service environment required.

• Proficient in Windows Microsoft Office-based products (Word, Excel, PowerPoint).

• Typing proficiency.

• One (1) year PC/Windows experience.

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