Field Service Technician

TFG is seeking a Field Service Technician to join our team in the Austin, TX area.

As a Field Service Technician, you will be responsible for diagnosing, troubleshooting, and repairing foodservice equipment at customer sites. You'll ensure equipment operates at optimal efficiency, address customer concerns through clear communication, and maintain high service standards. Technicians will manage their assigned territories, perform timely repairs, and proactively address potential equipment issues.

Key Responsibilities

Service Technicians are responsible for installs/repairs, upkeep, and troubleshooting of restaurant kitchen equipment sold and serviced by TFG.

• Completes system installations by fabricating, mounting, and connecting various components such as: compressors, motors, control panels, gauges, and other related components to ensure power connections are secure and equipment is operationally sound.
• Responsible for assigned customers and territories, as well as administrative duties pertaining to customer calls, expense reports, time sheets, and tracking of necessary preventative maintenance and requests made by customers.
• Identifies malfunctions by testing, repairing, or replacing equipment/parts.
• Presents and maintains a professional image.
• Properly documents repairs and actions by completing equipment records.
• Builds and fosters strong relationships with customers each visit.
• Continues to learn on the job through participation in educational opportunities and training.
• Maintains safe and healthy work environment by following company standards and procedures and complying with legal regulations.

Skills, Abilities, Qualifications

• Motivated to learn, retain, and apply equipment knowledge in the field and warehouse through hands-on and video training.
• High levels of time-management and effective communication.
• Ability to work independently without direct supervision.
• Self-Motivated to perform tasks at a high level.
• Organizational skills, and ability to properly document repairs and requests.
• Capability to diagnose, repair, and solve equipment issues.
• Is accountable, accurate, and shares a positive attitude.
• Power tool experience and basic safety knowledge.

Education & Experience

Required:

• Drivers License
• Must be over 21 years of age to operate company vehicles

Preferred:

• High School or Equivalent
• EPA Certification: Training/Certification Provided on Job
• Electrical and Refrigeration Technician Experience
• HVAC Technician Experience
• General Interest in the Foodservice Industry

Work Environment

• Field Service Technicians will work in Austin, TX and surrounding areas to complete repairs at customer locations.
• Field Technicians may be required to provide on-call service, after-hours support, or work outside of traditional office hours.
• Field Service Technicians must be comfortable traveling for assignments, as required, and must provide a valid driver's license upon hiring.

About TFG:

Total Foodservice Group (TFG) is a dedicated team of experts from various industry backgrounds, focused on providing top-notch customer service for companies in the foodservice industry. We offer high-quality foodservice equipment, readily available parts, and a global service network to support our clients' success. Guided by our core values—People First. Forward Thinking. Whatever It Takes.—we are dedicated to excellence in service, sales, and fostering a company culture that puts people at the heart of everything we do.

Join TFG and be part of a dynamic team that values hard work, innovation, and customer satisfaction.

Job Type: Full-time

Pay: $ $35.00 per hour

Expected hours: 45 – 55 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Experience:

• Field service: 1 year (Preferred)
• Kitchen equipment maintenance/repair: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: On the road