Technical Program Manager

Who is Blueprint?

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We're bold, smart, agile, and fun.

What does Blueprint do?

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.

Why Blueprint?

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You'll focus on solving unique business problems while gaining hands-on experience with the world's best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you'll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won't find a better place to work and thrive than at Blueprint.

In this role

In this role, you will support a cloud security and compliance team focused on non-commercial, U.S. government–related environments. You will manage security exceptions and compliance workflows end-to-end: opening and tracking tickets, coordinating with service and engineering teams, and driving exceptions through the risk determination and approval process.

You will participate in team meetings, capture and follow up on action items, and maintain clear documentation of every exception and decision. You will also help develop and maintain methods to track findings for trend analysis, support KPI / SLO reporting, and provide regular status updates that help leadership understand operational risk and the health of the environment.

Core Responsibilities

• Manage day-to-day compliance and cybersecurity exception workflows for secure feature initiatives and related KPIs.
• Open, triage, update, and close tickets in internal ticketing systems, ensuring accurate and complete documentation.
• Participate in recurring team and stakeholder meetings; document meeting minutes, decisions, and action items.
• Communicate with multiple service, infrastructure, and engineering teams to resolve security exceptions and compliance findings.
• Triage exceptions against internal security policies and secure processing policies (SPPs) based on operational risk.
• Guide supported teams through the exception and risk determination process, including required evidence and approvals.
• Track findings, exceptions, and remediation activities for trend analysis and variation reporting.
• Prepare and deliver status reports on ticket volume, exception aging, trends, and key milestones.
• Support the development and refinement of compliance processes, workflows, and playbooks.
• Collaborate with peers to improve consistency, quality, and throughput of exception handling and compliance operations.

Required Qualifications

• 5–7 years of professional experience in compliance and cybersecurity-related roles.
• Minimum 5 years of hands-on experience with compliance processes (e.g., security exceptions, control monitoring, audit response, or policy enforcement).
• Minimum 5 years of experience working in or closely with cybersecurity functions (security controls, standards, risk assessment, secure features, or similar).
• Minimum 3 years of experience using enterprise ticketing systems (any platform; e.g., ServiceNow, Jira, Remedy, etc.).
• Minimum 3 years of experience in written and verbal communications (status updates, meeting notes, stakeholder communication).
• Minimum 3 years of experience working in collaborative, cross-functional environments.
• Minimum 3 years of experience in process management or operational workflow management.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Security, Information Systems, or a related field (or equivalent work experience).
• Experience supporting cloud security or compliance in U.S. government or regulated environments.
• Experience with operational risk management, including risk triage, exception handling, and KPI/KRI reporting.
• Experience building or maintaining methods to track and analyze findings and trends (e.g., dashboards, reports, metrics).
• Familiarity with security/compliance frameworks (e.g., NIST, ISO 27001, FedRAMP, or similar) – not required but beneficial.
• Experience working in a large, matrixed technology organization with multiple stakeholder teams.

Salary Range

Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state: $120,000 - $135,000 USD/annually. The salary/wage and job title for this opening will be based on the selected candidate's qualifications and experience and may be outside this range.

Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process, please reach out to:

Blueprint believes in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development

Location: Reston, VA