Registry Program Manager

ABOUT US

HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client's everyday operations to understand their people's goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a sustainable and scalable talent plan.

We partner with companies expecting or experiencing high growth who need to hire at scale or fill a critical role rapidly. Our clients are not looking for quick-fix placements but are thoughtfully building a hiring strategy to scale their businesses.

OUR CLIENT

Location: Chicago, IL HQ

Industry: Healthcare Technology (SaaS)

Company Size: 50+

What They Do: Our client is a cloud-based software platform and patient engagement technology that automates the collection of patient reported outcomes. It also offers procedure-specific education modules to help prepare patients for treatments and proactively monitors their recovery.

Contact HirexHire for more client information

THE ROLE

We're looking for a highly organized and detail-oriented healthcare professional to join our client's team as a Registry Program Manager. In this role you will be the primary customer contact, managing timelines, deliverables, and communications while coordinating with cross-functional teams to ensure seamless program execution and high client satisfaction.

WHAT YOU WILL DO

• Serve as the primary point of contact for registry customers, managing day-to-day questions, requests, and regular check-ins to ensure satisfaction.
• Oversee registry programs to align with customer goals, coordinating timelines, deliverables, and communications across internal teams.
• Collaborate with customers and internal stakeholders to design and launch new registry programs, including workflows and data governance policies.
• Maintain project trackers, shared documentation, and SOPs to ensure accuracy and consistency across accounts.
• Perform data analysis, monitor data quality, troubleshoot reporting issues, and deliver clear, actionable reports to customers.
• Prepare and present program updates, meeting summaries, and status reports to align stakeholders on progress and expectations.
• Support training and onboarding for new registry users, fostering adoption and engagement.
• Partner with cross-functional teams to identify opportunities for program expansion, process improvements, and automation.

WHAT YOU WILL NEED

• Bachelor's degree in a relevant field (public health, health informatics, epidemiology), advanced degree preferred.
• 3-5 years of experience in program, project, or account management within healthcare, SaaS, or a data-driven environment, preferably with registry program experience.
• Strong understanding of data management principles and best practices, including data governance, security, and privacy.
• Experience with database management systems and data analysis tools (e.g., SQL, Python, R).
• Excellent organizational, communication, and stakeholder management skills.
• Strong analytical and problem-solving skills, with the ability to work independently on complex projects.
• Familiarity with clinical registries, healthcare data workflows, or quality reporting is a plus.
• Experience with project management or productivity tools (Asana, Notion, Google Suite) preferred.

WHAT OUR CLIENT OFFERS YOU

Our client was selected as one of the top 50 "Best Small Companies to Work For in Chicago" and they pride themselves on their team culture and shared passion for working together to solve meaningful problems in health care to improve patient lives. Check out a few of their benefits below:

• Great Benefits - top-notch health, dental and vision insurance. Additional perks available including 401K.
• They are Mission Driven - our client's team is motivated to solve complex problems, drive medicine forward, and ultimately improve patient outcomes.
• True Idea Meritocracy - great ideas win out. They encourage all team members to challenge the status quo because their mission demands this.
• Flexible Time Off - they trust you to take the time you need when you feel it is appropriate, given your workload and responsibilities. No need to track it or save up.
• World-Class Team - they're at the top of our industry because of our employees. They're the best investment they can make, and they never forget that.
• Fast Growing - they are building the largest platform for healthcare providers, industry partners, researchers, and others to collaborate on the mission to improve patient outcomes.