Quality Director

Company Summary
Beacon is a successful and national behavioral health company providing residential-based services and supports to children and adults with Intellectual and Developmental Disabilities, Severe Mental Illness, Autism, and high-acuity behaviors. All activities related to this position must be delivered in compliance with the company's policies and procedures, accreditation standards, state and federal licensing requirements, HCBS guidelines, and the contractual requirements of Community Mental Health Agencies and other regulatory bodies. You are expected to be aligned with the goals and mission of the organization, and to perform in accordance with our "I CARE" core values of the organization – Integrity, Compassion, Advocacy, Respect and Excellence.

Position Summary
The Quality Director provides oversight and ensures execution of all Quality Department tasks within their market and serves as a resource for staff in this role in other markets. This role requires a high degree of collaboration within each market to ensure compliance with state regulations and accreditation standards while maintaining consistency and alignment with the One Beacon philosophy across all markets. Additionally, the role involves actively monitoring and reviewing company KPIs and audits to address any deviations in performance beyond acceptable limits in ongoing close collaboration with the Data and Analytics Team and Quality leadership.

Primary Responsibilities

• Facilitate Incident Review Committee, including preparation of meeting agendas and minutes and outreach to committee members to ensure tasks are completed.
• Monitor the Quality functions within market and recommend improvements, remediate risks, and drive collaboration with colleagues in Compliance, Clinical/Medical, and Operations.
• Work closely with the Quality Director, Policy and Performance Metrics and Data & Analytics Team to support the collection of data/metrics/KPIs in a timely manner
• Actively review data/metrics/KPIs, identifying and addressing any deviations in performance beyond acceptable limits
• Identify gaps in established KPIs and collaborate with Operations to implement new data/metrics/KPIs as directed by leadership
• Collaborate with market teams to develop and implement corrective actions and improvement plans based on KPI analysis and results from home and day program audits
• Funds management oversight.
• Work closely with Quality Director, Accreditation, and Compliance, Clinical/Medical and Operations colleagues to ensure market achieves and maintains accreditation
• Assigned unannounced evening home visits per month
• Supervise, coach and hire as needed Quality Analyst(s)
• Prepare and present reports as requested on Quality Department performance for senior management and other stakeholders.

Education & Qualifications

• Bachelor's degree in healthcare administration, social work, or a related field preferred
• Master's degree and or nursing degree preferred
• CPHQ certification preferred
• Minimum of 5 – 10 years of experience in a healthcare or social services setting
• Strong understanding of state regulations, accreditation standards and performance management principles

Required Information Technology (IT) Systems Skills And Proficiency
Beacon Specialized Living Services (BSLS) uses a variety of information technology information systems including Microsoft Office 365 including Word, Excel, Power Point, Outlook, Teams, and OneDrive. You will be responsible for learning and becoming proficient with these IT systems and others that BSLS may deploy or change in the future.

Skills And Experience

• Excellent organizational, analytical, and problem-solving skills
• Strong communication and interpersonal skills. Ability to collaborate effectively with diverse teams
• Strong computer skills utilizing various software programs and applications
• A professional demeanor
• Demonstrated ability to multi-task
• Ability to work with little daily supervision

Physical Demands
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool, as necessary.

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions.

Position Type/Expected Hours Of Work
This position will be assigned a work schedule that may occasionally include long hours and weekend work.

Travel
Travel of about 50% may be required to support Quality functions within the market.

Working Environment
Some of the job duties will be performed from an office. However, some work will be performed at home- like settings or community facilities with the potential of exposure to infectious disease. Universal precautions are required to minimize the risk of infections. Work sites may include locations that are not barrier-free.

AAP/EEO Statement
It is the policy of Beacon to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Beacon will provide reasonable accommodation for qualified individuals with disabilities.