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Help Desk Technician

2 hours ago

Remote, Oregon, United States THE HIGH POINT SCHOOL OF BERGE Full time

Job Summary

We are seeking a proactive and detail-oriented Help Desk Technician to join our dynamic IT support team. In this role, you will be the first point of contact for end-users experiencing technical issues, providing prompt and effective solutions to ensure seamless operations. Your expertise will help maintain the stability of our IT infrastructure, support a variety of operating systems and hardware, and deliver exceptional customer service. This position offers an exciting opportunity to develop your technical skills while making a tangible impact on daily business functions.

Responsibilities

  • Respond promptly to incoming help desk requests via ServiceNow, Jira, or other ticketing systems, ensuring timely resolution of user issues.
  • Troubleshoot software problems across multiple platforms including Windows, macOS, and Linux operating systems.
  • Manage computer hardware including desktops, laptops, mobile devices, and peripherals to optimize performance and reliability.
  • Support computer networking tasks such as configuring LAN (Local Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, and firewall settings to ensure secure connectivity.
  • Assist with software deployment and updates using tools like SCCM (System Center Configuration Manager) and GPO (Group Policy Objects).
  • Maintain and troubleshoot IT infrastructure components including Microsoft Windows Server environments, Active Directory, DNS servers, and network administration tools like Meraki.
  • Provide user support for collaboration tools such as Microsoft Office applications and email clients.
  • Support remote users by configuring VPN access, troubleshooting connectivity issues, and assisting with mobile device management.
  • Document solutions thoroughly to build a knowledge base for ongoing support efficiency.

Requirements

  • Proven experience in technical support or desktop support roles with a strong understanding of IT support best practices.
  • Solid knowledge of operating systems including Windows (client and server editions), macOS, and Linux distributions.
  • Familiarity with computer hardware components and troubleshooting techniques for desktops, laptops, printers, and mobile devices.
  • Experience managing computer networks involving LANs, TCP/IP protocols, DNS configuration, VPN setup, firewalls such as Meraki or similar platforms.
  • Proficiency with software troubleshooting across various applications including Microsoft Office suite.
  • Ability to utilize remote management tools like SCCM for software deployment and system updates; experience with Active Directory management is essential.
  • Strong analysis skills to diagnose complex issues quickly and accurately.
  • Excellent communication skills to explain technical concepts clearly to non-technical users.
  • Knowledge of help desk ticketing systems such as ServiceNow or Jira is preferred.
  • Certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are advantageous but not mandatory. Join our team as a Help Desk Technician if you're passionate about solving technical challenges with enthusiasm and professionalism Bring your expertise in IT infrastructure, customer service excellence, and problem-solving skills to help us keep our technology running smoothly while supporting our users' needs every day

Pay: $ $45.58 per hour

Expected hours: 40.0 per week

Benefits:

  • Flexible schedule
  • Health insurance
  • Paid time off

Work Location: Remote