Current jobs related to IT Service Desk Technician - Remote, Oregon - isolved

  • Help Desk Specialist/Technician

    4 minutes ago

    Remote, Oregon, United States TechAnax LLC Full time

    Position: Help Desk Specialist/TechnicianAvailability: Immediately (multi openings)Compensation: $40,000 to $47,000Clearance: IRS Background CheckReports to: Help Desk Team LeadWork Site: Telework (in the Continental United States)Travel: N/ADescription:TechAnax is seeking multiple Help Desk Specialist/Technician as part of the Internal Revenue Service (IRS)...

  • Service Desk Manager

    3 hours ago

    Remote, Oregon, United States GovCIO Full time

    Overview:The Helpdesk Manager will lead and manage a team of Service Desk Technicians providing Tier 1 support for federal clients in a 24x7 environment. This fully remote role requires strong leadership, operational oversight, and adherence to ITIL best practices. The manager ensures service levels are met, escalations are handled effectively, and...

  • Associate Service Desk Technician – Tier I

    3 hours ago

    Remote, Oregon, United States GovCIO Full time

    Overview:GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation's Veterans. to provide first-tier technical support to Veterans and VA providers. This role focuses on delivering outstanding customer service while assisting users with mobile device setup, application support, login...

  • Associate Service Desk Technician – Tier I

    20 minutes ago

    Remote, Oregon, United States GovCIO Full time

    Overview:GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation's Veterans. to provide first-tier technical support to Veterans and VA providers. This role focuses on delivering outstanding customer service while assisting users with mobile device setup, application support, login...

  • Associate Service Desk Technician – Tier I

    24 minutes ago

    Remote, Oregon, United States GovCIO Full time

    Overview:GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation's Veterans. to provide first-tier technical support to Veterans and VA providers. This role focuses on delivering outstanding customer service while assisting users with mobile device setup, application support, login...

  • Service Desk Technician

    7 minutes ago

    Remote, Oregon, United States Logicalis Full time

    * THIS POSITION REQUIRES THE EMPLOYEE BE PROFICIENT IN ENGLISH & PORTUGUESE*SummaryProvides support via phone, e-mail and chat for various PC hardware and software applications.Essential Duties and ResponsibilitiesProvides support via phone, e-mail and chat to employees of corporate clients.Assists users in troubleshooting Outlook.Provides support for...

  • IT Service Desk Ticketing System Administrator

    1 week ago

    Remote, Oregon, United States DMI Full time

    About DMI:DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as...

  • Bilingual (French/English) Service Desk Analyst

    2 hours ago

    Remote, Oregon, United States CAI (Computer Aid, Inc.) Full time

    Req number: R6935Employment type: Full timeWorksite flexibility: Remote Who we areCAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held...

  • Tech Service Desk Agent

    4 days ago

    Remote, Oregon, United States Unisys Full time

    What success looks like in this role: • 1st Level telephone and other media contact support .• Strive for a high level of first contact resolution.• Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.• Accurately document calls and...

  • Field Service Technician

    34 minutes ago

    Remote, Oregon, United States Transcom Full time

    Field Service Technician - High End AppliancesLocation: United States, Work at homeJob category: Technical Support AgentLanguage: EnglishHave you worked as a field technician on appliances?Do you know what it takes to keep multiple teams organized and updated to ensure customers receive the best possible care and solution?Do you love helping people and...

IT Service Desk Technician

4 hours ago

Remote, Oregon, United States isolved Full time

Why Work Here

  • Headquarters is in Charlotte, NC
  • Recently expanded to nearshore
  • isolved ranked for SMB Payroll in 2023 Sapient Report
  • Voted top places to work in USA 2023

Job Description

The isolved IT Senior Service Desk MAC Technician is an engineer whose experience level shows them to be a subject matter expert in Mac operating systems. Will install, configure and repair macOS laptops, peripherals and mobile devices. Will interact with their users as well as guide them on issues related to hardware and software. Their understanding of how the different IT systems interact and work is of the highest levels for Service Desk Technicians. Is a subject matter expert and able to function independently without continuous oversight.

Core Job Duties

  • Technical assistance on the delivery, configuration, set-up and maintenance of macOS equipment, software products and hardware peripherals.
  • Perform diagnostic tests to evaluate and isolate system problems and suggest suitable solutions.
  • Troubleshoot issues with Mac hardware, software, and devices, including scanners and local and network printers.
  • Be the lead point of contact in liaison with the Engineering team related to macOS.
  • Provide end user support for corporate as well as remote Mac users.
  • Partner with IT help desk and network infrastructure teams, to install, upgrade, and maintain equipment and the infrastructure required for macOS.
  • Mentor other IT Service Desk Technicians in current Mac technologies.
  • Participate in process improvements and servicing best practices like ITIL.
  • Install and troubleshoot software issues with common enterprise productstools.
  • Create or modify user accounts in all necessary systems.
  • Provide a technical escalation point for other Service Desk Technicians.
  • Aid in the creation and maintenance of service desk policies and procedures.
  • Establish accounts and profiles of new users and handle their password issues.

Minimum Qualifications

  • Apple Certified Technician (ACMT)
  • Strong analytical and understanding of troubleshooting methodology
  • Apple technicians need to be familiar with Apple's operating system.
  • Experience in working with Apple's Remote Support technology, Apple Remote Desktop, Mac OS, MS Office software for Mac and Mac imaging solutions.
  • IT Systems interplay understanding
  • Desktop and Server relationships
  • Cloud computing
  • Excellent Communication skills and ability to work with C-suite team members who use MAC laptops

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HRpayroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit for more information regarding our incredible culture and focus on our employee experience. Visit for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.