staff services analyst

Position Details
Job Code #:
JC-495567

Position #(s):

Working Title:
Branch Operations Analyst
Classification::
STAFF SERVICES ANALYST

$3, $4,839.00 A

$4, $5,233.00 B

$5, $6,276.00 C

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Shall Consider:
ASSOCIATE GOVERNMENTAL PROGRAM ANALYST

$6, $7,547.00 A

# of Positions:
1

Work Location:
Sacramento County

Telework:
Hybrid

Job Type::
Permanent, Full Time

Department Information
Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The mission of the California Department of Social Services is to serve, protect, and support the people of California experiencing need in ways that empower wellbeing and disrupt systemic inequities. The vision of the California Department of Social Services is to provide quality services with a commitment to an inclusive, diverse, and equitable California where all people can thrive.

The Compliance, Data, and Automation Bureau specializes in providing structural support of the California Department of Social Services (CDSS), with an emphasis on the daily operations of the Human Resource Services Branch (HRSB). Through our Quality Assurance, Audits, Branch Operations, and ServiceNow teams, we advance the foundations of the Human Resources experience. Branch operations encompass the day-to-day activities and management of the Human Resource Services Branch's physical location, ensuring efficient and compliant processes, optimal customer service, and adherence to Branch business objectives, relevant regulations, industry standards, and CDSS policies.

CDSS Guiding Principles

Diversity. Equity. Inclusion. Accessibility. Belonging.
We ensure opportunities for everyone to participate in a meaningful way in fulfilling the mission and vision of CDSS.

Community Engagement
We prioritize the lived experiences of community members as a driving force behind the creation, implementation, desired impact, or change of programs and services.

Empowerment
We engage, operate, and advocate from the understanding that each community and person has desires and capabilities to lead in their own life.

Quality Services
We provide services that align intent and impact by ensuring that they are accessible, community driven, interconnected, and continuously improved.

Data Defined Outcomes
We equitably collect and analyze data, take data-driven action, and measure outcomes relevant to those we serve, ensuring transparency and accountability.

Job Description And Duties
Do you have a passion for helping people while achieving your career goals? Do you set high standards for yourself and enjoy a high-paced, collaborative, and challenging work environment? Do you have keen attention to detail, enjoy troubleshooting, and excel at tracking tasks? Do you have a passion for creating new and innovative ways of doing things? If this is you, and you aspire to work in a dynamic, customer service-oriented team, surrounded by enthusiastic people, then look no further

The Branch Operations Unit is currently seeking a Staff Services Analyst (SSA) (General) (G) responsible for supporting the day-to-day activities and management of the Human Resource Service Branch (HRSB). The SSA G will train under the Associate Governmental Program Analyst (AGPA) and act as Personnel Liaison and Branch coordinator between the HRSB and Departmental programs for various state, Departmental, and HRSB compliance programs. The analyst consults with internal and external business partners on all aspects of personnel and administrative management practices to ensure compliance with control agency, government, and legislative laws, rules, regulations, policies, and procedures. This is an interchangeable position, and the SSA (G) will be hired in a training capacity and may advance to the AGPA level upon exceeding the standards of efficiency, successfully completing probation, and meeting the minimum qualifications.

If you would like to share how you learned about this career opportunity, please take a moment to complete our brief Recruitment Survey .

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You will find additional information about the job in the
Duty Statement
.

Special Requirements
Please Note: A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application in order to be considered for this position.
Do not include
any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age,
photos
, student/other ID number, driver's license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission.

A Statement Of Qualifications (SOQ) Is Required.
The SOQ serves as documentation of each candidate's ability to present information clearly and concisely, in writing. To be considered for the position, applicants must submit an SOQ along with their application.

• Applications received without an SOQ, or those that do not respond to the specific two (2) questions below, will not be considered.
• Resumes do not take the place of the SOQ. Applicants who fail to follow these requirements, or who do not provide responses with specific statements in the order listed, may be disqualified from the selection process.
• Follow the instructions below and write your responses carefully. Initial evaluation of each applicant will be based on the content of the answers and written communication skills demonstrated on the submitted SOQ.
• Please contact the hiring manager if you have any questions or would like further clarification regarding these requirements.

The Statement of Qualifications (SOQ)
are
read and serves as a documentation of your ability to present information clearly and concisely in writing.

Work4CA: How to Write a Statement of Qualifications (SOQ)

INSTRUCTIONS:

The SOQ Must Be Typed, Titled "Statement Of Qualifications."
The SOQ must not exceed two (2) pages in length and must be 12-point Arial font.

Each response must be numbered and list all relevant experience, education, and trainings, including places of employment, dates, and duties performed.

• Describe your experience in California State Civil Service. Include Human Resources/Personnel and/or Administration experience that has prepared you for this position.
• If you were hired for this position, how would you gain the knowledge to familiarize yourself with what is necessary to be successful in this position?
• Please describe your experience working and collaborating with other team members in a large team environment.

You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is inaccurate or incomplete. Resumes will not take the place of employment history.
If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 10/31/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Social Services

California Department of Social Services

Attn: Classification & Pay Unit

P. O. Box MS

Sacramento , CA

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Social Services

California Department of Social Services

Classification & Pay Unit

744 P Street, MS

Sacramento , CA 95814

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - (SOQ) IS REQUIRED. Please see the Special Requirements section of this job advertisement for detailed instructions for the SOQ submission.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.