ServiceNow Project Manager

Date Posted: 10/27/2025

Hiring Organization: Rose International

Position Number: 490596

Industry: Government

Job Title: ServiceNow Project Manager

Job Location: Jefferson City, MO, USA, 65101

Work Model: Hybrid

Work Model Details: Must work onsite 80+% of the time.

Shift: 8 am to 5 pm Monday through Friday

Employment Type: Temporary

FT/PT: Full-Time

Estimated Duration (In months): 8

Min Hourly Rate($): 45.00

Max Hourly Rate($): 65.00

Must Have Skills/Attributes: Documentation, ITIL, ServiceNow, Technical

Experience Desired: ITSM and ServiceNow Expertise (2 yrs); Leading and managing ServiceNow ITSM projects. (5 yrs)

Required Minimum Education: Bachelor's Degree

Preferred Education: Master's Degree

Preferred Certifications/Licenses: Project Management Professional (PMP), ITIL 4 Foundation Cert, ServiceNow System Administrator

**C2C is not available**

Education
Job Description

• Required: Bachelor's degree in information technology, Computer Science, Information Systems, or a related field.
• Preferred: Master's degree in information technology, Computer Science, or related discipline.

Certifications (Preferred)

• Project Management Professional (PMP)
• ITIL 4 Foundation Certification
• ServiceNow System Administrator or Implementation Specialist Certification

Required Skills And Experience
ITSM and ServiceNow Expertise (2+ years minimum):

• Proven experience leading and managing ServiceNow ITSM projects.
• Strong understanding of ITIL 4 framework and ITSM best practices.
• Experience with ServiceNow Common Service Data Model (CSDM) v4.0 or higher, including implementation and configuration.
• Hands-on experience configuring and customizing ServiceNow modules such as:
• Configuration Management Database (CMDB)
• Incident Management
• Problem Management
• Major Incident Management
• Change Management
• Request Management

Identity & Access Management (IAM/IGA) and Integration (2+ years minimum):

• Experience designing and configuring enterprise-scale IAM/IGA solutions.
• Proficiency architecting and implementing Role-Based Access Control (RBAC) models.
• Experience integrating IAM/IGA systems with ServiceNow, Active Directory, and Microsoft 365 environments.

Microsoft Ecosystem Experience (2+ years minimum):

• Proficient with Microsoft 365 (M365) administration and integration.
• Strong understanding of Microsoft Active Directory architecture and configuration.

Experience (2+ years minimum):

• Working knowledge of the IT environment, including the Cherwell ticketing system and State-specific data integration practices.

Desired Skills And Competencies

• Strong project governance and vendor management experience, ensuring accountability and alignment with defined deliverables.
• Exceptional communication and documentation skills with the ability to translate technical requirements into business terms.
• Experience developing and maintaining SOW compliance checklists and status reports.
• Demonstrated success overseeing large-scale IT transitions or system migrations.
• Strong analytical and problem-solving abilities, with a focus on risk identification and mitigation.
• Ability to work collaboratively across technical, functional, and executive stakeholder groups.

Key Responsibilities
Project Oversight and Vendor Management

• Serve as the primary liaison between State teams and the vendor, ensuring alignment with the State's enterprise architecture and project objectives.
• Track and report on all Statement of Work (SOW) requirements using a compliance checklist updated weekly.
• Conduct regular project meetings, report progress, and escalate issues or risks as necessary.
• Oversee and document vendor performance to ensure timely and quality deliverables.

Technical and Configuration Verification

• Review and verify ServiceNow ITSM configurations, ensuring compliance with CSDM 4.0+ and the State's business requirements.
• Validate integration and data flows between ServiceNow, Active Directory, and M365.
• Review technical designs, workflows, and test results for accuracy and adherence to standards.

Deliverable and Quality Assurance

• Conduct formal audits of each deliverable for compliance with the SOW acceptance criteria.
• Ensure all project documentation, including architecture diagrams and configuration details, are complete and accurate.
• Verify that all deliverables meet defined performance and security requirements.

Training and Operational Readiness

• Review vendor-provided training plans and materials for completeness and State relevance.
• Develop and verify a Go-Live Readiness Checklist to confirm all prerequisites for production deployment are met.
• Deliver an Operational Readiness Report summarizing all documentation, processes, and post-implementation support plans.

Performance Deliverables

• Weekly SOW Compliance Reports and milestone checklists.
• Documented Deliverable Acceptance Audits.
• Verified Technical and Integration Validation Reports.
• Final Operational Readiness and Go-Live Reports.

Position Summary
The Client is seeking an experienced Project Manager / Project Oversight Consultant to provide expert technical and managerial oversight during the implementation of a new IT Service Management (ITSM) platform, transitioning from the legacy Cherwell system to ServiceNow. This role will act as a specialized subject matter expert (SME) and liaison between the State's internal project teams and the contracted vendor. The consultant will ensure that the implementation aligns with the State's enterprise architecture, technical standards, and operational requirements—facilitating a smooth and successful transition for all state agencies.

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**

Benefits
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/