Assistant Retail Manager

Assistant Team Leader CoachMISSION CONTRIBUTION:To ensure the efficient and cost-effective operation and stewardship of the Goodwill Good Neighbor Center (GGC) to maximize profitability and increase training opportunities.SUMMARY:Under the supervision of the TLC GGC, the ATLc is responsible for all aspects of operating a GGC.ESSENTIAL FUNCTIONS:Ensures and provides open and honest communication that encourages that all team members do not place themselves, donors or customers in harm's way.Communicates and supports Goodwill's drug-free workplace, strives for and maintains a positive work environment following Goodwill's Core Values and Guiding Principles.Understands represents Goodwill's zero tolerance for harassment, substance abuse, workplace violence, failure to report medical incidents (work or non-work related), and theft or other related offenses.Ensures 100% world-class customer service.Under the supervision of the GGC TLC, the ATL assists with the hiring, training, develops, supervises, and evaluates team members within the framework of Goodwill policies and procedures and job descriptions.Operates the GGC within budgeted expense to revenue ratios and donor value.Ensures good stewardship of all donations, through proper handling and processing of incoming donation flow in and out of the GGC in accordance with Goodwill policies and procedures.Under the supervision of the GGC TLC, the ATL schedules/maintains labor and payroll in accordance with established policies and procedures.Responsible for image, maintenance, loss prevention, safety, and security of the GGC in accordance with established policies and procedures.Under supervision of GGC TLC, ATL is responsible for ordering and maintaining supplies and all other Goodwill property in a secure manner in accordance with established budget and practices.Under the supervision of the GGC TLC, the ATL is responsible for:Cash handlingComment cardsMonthly Safety Site InspectionIncident/Accident reportsPetty Cash and Expense ReportsPurchase and supply ordersQuarterly PLU Reports and analysisTeam Meeting MinutesTransfer and Rotation Report (TANDR)Weekly Scheduler with two weeks scheduled for all team membersWESA Reports completed in an accurate and timely mannerWork requests (Facility Maintenance and Information Support)Maintains compliance with Commission on Accreditation of Rehabilitation Facility (CARF) standards.Keeps informed of product knowledge, industry trends, and competitive pricing through comparative shopping of competitors (e.g., full or discount retail, consignment, and second-hand thrift.)Performs assigned duties and management responsibilities within the framework of our Guiding Principles and Core Values.Attends in-service and related training as assigned by the GGC TLC.May be asked to participate in activities outside of Goodwill.Performs other duties as assigned by the GGC TLC.MINIMUM QUALIFICATIONS:Minimum of two years of management/supervisory experience in a business (retail) setting preferred.High School Diploma or GED required.Strong leadership, interpersonal, and verbal and written communication skills.Basic computer skills.PHYSICAL REQUIREMENTS:Able to bend, reach and stand for extensive periods of time and lift up to (40) forty pounds. May be required to lift heavier goods/items with the assistance of another team member.Able to perform tasks that require repetitive motion, i.e., tagging or hanging clothes. Manual dexterity is required.SPECIAL REQUIREMENTS:ATLs are required to be available for opening the store a minimum of two times per week, with a mandatory obligation to open at least once per week. Additionally, they must be available to close the store at least twice per week, with a requirement to do so at least once per week. Consequently, this ensures that each ATL will be responsible for both opening and closing the store on at least two separate days each week.Must have a reliable means of transportation.This position is safety-sensitive and requires drug testing.CRITICAL PERFORMANCE FACTORS (CPFS)Efficiency (Location vs goal)Transaction Value (Location vs goal)Donor Value (Location vs goal)Sales per Labor Hour vs LY (Location vs goal)Sales vs Budget (Location vs goal)Payroll as a Percent of Revenue (Location vs goal)Budgeted Profit vs Actual Profit (Location vs goal)Retention (New Hire 90-day retention and annual retention vs LY)Role Model Worker % of TMs vs goalCustomer Service (Internal and External)Change Round up as a % of Transactions (>30% and higher than previous year)Administration - Performance management/Training (zero overdue)Reporting-Quarterly Business Unit, Team Meeting Minutes, Safety, Over/ShortImage - Operations - GGC Internal Audit metric scoreSafety – GGC Safety metric score