lead barista

4 days ago

Austin, Texas, United States Jo's Coffee - Symphony Square Full time

Summary

About Us:

In 2006 Bunkhouse was created to oversee a growing portfolio of hotels and Jo's Coffee locations. Bunkhouse has a reputation for building memorable experiences that offer more than just a good nights sleep and a great cup of coffee. Passion for design, tireless attention to detail and commitment to creating authentic culture have earned our properties a unique place in the hearts and minds of those who visit us. Our work is rooted in the communities in which we exist, and we believe above all else in creating an awareness of and connection to a sense of place in all that we do

Summary:

A Jo's Shift Leader will exceed the expectations of all customers in a multitude of tasks that include (but are not limited to) maintaining superior quality standards regarding food and drink production, preparation, sanitation, safety, and service.

Jo's Shift Leads must have good communication skills, the ability to resolve conflict, and a thorough understanding of Bunkhouse policies. Shift Leads will greet all customers and guests and create a welcoming environment. Shift Leads must develop and maintain the company's culture, values, and reputation in the public eye, and with all staff, vendors, and partners.

Qualifications

Knowledge, Skills, and Abilities:

  • High School diploma or general education degree (GED)
  • Two years related experience in coffee shops or service industry
  • Ability to lead with respect and by example
  • Ability to read and interpret documents
  • Ability to speak effectively before groups of co-workers
  • Ability to understand Point of Sales systems (POS)
  • Ability to apply concepts of basic math

Bunkhouse is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit, and business need.

Job Responsibilities:

  • Train and supervise workers in service, sanitation, and safety
  • Resolve customer complaints
  • Maintain knowledge of POS systems
  • Delegate Barista duties and responsibilities in accordance with store standards
  • Responsible for opening and closing procedures Perform Barista and Cashier duties as
  • needed
  • Assist GM with analyzing operational problems and help to establish procedures to improve/solve
  • Assist GM in establishing cost improvement objectives and implement action plans
  • Assist GM with inventory and ordering
  • Assist GM with daily sales and reporting
  • Assist GM with training staff on menu

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