Product Manager

About Northern Trust
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Job Title
: Product Manager - Customer Experience (Enrollments & Entitlements)

Job Description Summary
Responsible for executing the strategy of the product umbrella as outlined by the Lead Product Manager, Head of Product Management and Product Executive for the umbrella. Responsible for Product Management Lifecycle activities in partnership with the Senior Product Manager such as defining the target client segment market and evaluating industry trends and uncovering opportunities, perform launches and post launch assessments/ recommendations. The product manager will also be responsible for performing regular maintenance of product materials, maintaining product inventory and key metrics Support new product introduction by creating the risk analysis. Provide sales support through client/ prospect pitches and RFP response and review.

Major Duties

• Support discovery and innovation by creating client personas and evaluating competitors
• Assist in new product planning activities by deriving forecasts, composing product requirements and establishing future metrics
• Display a balanced, cross- functional perspective, liaising with the business to improve efficiency, effectiveness and productivity
• Support new product introduction by creating the risk analysis
• Track customer satisfaction, evaluate metrics and KPIs, gauge channel performance, conduct post product launch audits
• Provide sales support through RFP response and review
• Monitor capital and expenses and rate card alignment across regions
• As subject area expert, provides comprehensive, in-depth consulting and leadership to team and partners at a high technical level
• Role is balanced between high level operational execution and development, and execution of strategic direction of business function activities

Knowledge

• Strong oral and written communication skills are required. Experienced in constructing/overseeing logical and conclusive presentations.
• Solid understanding or knowledge of 2-4+ NT products or business areas within an umbrella, mastery of 1-2+ and an understanding of client needs and how this impacts the product development agenda/roadmap
• Good in building key relationships, influencing and negotiating with clients, partners and leaders across multiple disciplines
• Organizational skills are required to support the Business Unit's goals, resources needed, and to assess and develop the skills of staff.
• Program or project management experience is advantageous; planning, analysis, design and governance
• Knowledge of business strategy development is necessary to provide long term planning and to manage the profitability/performance of a major business segment.

Experience

• A College or University degree and/or relevant proven work experience is required.

Salary Range
$88, ,100 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Working With Us
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies Build your career with us and apply today. #MadeForGreater

Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.