Employee Relations Specialist

Starting Pay:

Position Description: 

Collaborates with various Team Members to assist with a variety of support tasks for Goodwill of Central and Northern Arizona (GCNA), and its affiliated entities that directly impact the HR Business Partner and Employee Relations teams.

Essential Duties and Responsibilities:

• Reviews and approves disciplinary action; partners with the HR Business Partner for complex performance or discipline issues.
• Advises and coaches managers on HR requests; assigns or escalates to the appropriate department if needed.
• Conducts Team Member intakes; including gathering information by phone, email, etc.; enters questions or concerns accurately into the applicable system. 
• Reviews and responds to Team Member complaints within required timeframes to include gathering and analyzing facts, and applying relevant policies and past practice. Provides recommendation(s) to the HR Business Partner and leadership at the conclusion of an investigation.
• Makes effective use of case management software to ensure all case-related metrics and documentation are appropriately captured and retained; uses case management software to analyze trends and make recommendations where applicable.
• Collaborates with other HR Team Members regarding annual policy and employee handbook updates.
• Partners with the Legal Department in response to agency requests, and employment litigation matters.
• Assists ER Partners with various investigation duties, such as collecting documents, statements, taking notes, etc. as directed.
• Accurately tracks and reports defined metrics as requested by management.
• Interprets and applies understanding of corporate policies and practices, employment law, and other regulations to provide advice, guidance, or clarification for HR inquiries; maintains strict confidentiality at all times.
• Answers inbound calls; resolving the questions or concerns or directs the caller to the appropriate internal team/department for resolution.  
• Makes effective use of case management software to ensure all case-related metrics and documentation are appropriately captured and retained; uses case management software to analyze trends and make recommendations where applicable.
• Provides excellent customer service and professionalism while performing assigned duties.
• Builds relationships across the organization to ensure trust, confidence, and credibility remain intact.
• Communicates, partners, and works cross-functionally with outside organizations.
• Performs administrative functions and reporting for Exit and Stay Surveys.
• Performs various monthly audits and assists with special projects.
• Backs up other Team Members, as needed.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Maintains regular and consistent in-person attendance.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

• High School Diploma or GED preferred.
• One to two years' previous office and HR experience, preferred.
• Ability to use MS Office, including Outlook, Word, and Excel.
• Working knowledge of Workday, preferred.
• Excellent written and verbal communication skills. Bilingual abilities in Spanish and English are preferred.
• Ability to speak and read English proficiently.
• Ability to maintain strict confidentiality at all times.
• Strong customer service orientation.
• Ability to multi-task, shift gears, and thrive in a fast-paced environment.
• Ability to pass a background check and drug screen, where applicable for the position.

Reasonable Accommodation Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona  at option 6 or  if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at , option 5.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "" or ", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job.  If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website ) to learn how to report it.