IT Service Lead

1 week ago

Newport News, Virginia, United States OBXtek Inc. Full time $140,000 - $170,000 per year
Responsibilities

This Position is Subject to Contract Award

OBXtek is currently seeking an IT Service Lead for a contract to support the Defense Language Institute Foreign Language Center.This position provides the highest level of support to end users by handling service requests that have been escalated by lower tiers. Support will be provided onsite, remotely, over the phone, or via email. They will be required to develop solutions for complex network, desktop, and server problems. They will have the ability to analyze existing systems and make proactive recommendations for improvements. Develops, maintains, and implements all systems, applications, and networking configurations.

Qualifications
  • Educational requirements include BA/BS from an accredited college or university with a minimum of 5+ years experience or substitute with AA/AS with 7+ years experience.
  • Require anyone of the following IAT Level II (CySA+, Security+, CND, or SSCP) Certification and CE/OS Certification.
  • PMI Certification required.
  • Windows or Apple Certified Technician.
  • Advanced knowledge of current Microsoft desktop and server operating systems.
  • Advanced knowledge of Microsoft SQL, Exchange, SharePoint, and other server applications.
  • Advanced knowledge of computer and server hardware.
  • Familiarity with network troubleshooting.
  • Familiarity with Ivanti Management Suite, Microsoft SCCM, or Jamf Pro.
  • Professional customer service skill
  • Must be resourceful and able to take initiative in a dynamic environment.
  • Ability to troubleshoot technical problems effectively and efficiently.
Security ClearancePublic Trust
Company Information

Headquartered in McLean, Virginia and founded in 2009, OBXtek is a growing leader in the government contracting field. Our mission is Our People…Our Reputation. Our people are trained professionals who enhance our customers' knowledge and innovation using technology, collaboration, and education.

We offer a robust suite of benefits including comprehensive medical, dental and vision plans, Flexible Spending Accounts, matching 401K, paid time off, tuition reimbursement program and much more.

OBXtek pairs lessons learned across disciplines with best practices and industry standard quality practices such as CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO. Our rapid growth has been recognized by INC500, the Washington Business Journal, and Washington Technology magazine.

OBXtek is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, gender identity, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.

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