Automotive Account Representative

About Asbury

Larry H Miller Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.

Total Care Auto is looking for an experienced and dynamic account representative to process warranty and gap cancellations or transfers.

Primary Duties:

• Answer inbound calls quickly and efficiently
• Answer and assist dealerships and customers in a friendly and courteous manner
• Communicate with appropriate personnel regarding any customer issue to ensure customer satisfaction
• Process lender and customer cancellations in a timely manner.
• Send Supplies to dealerships as requested
• Gathers information to aid customer in transferring their contract to a new owner
• Provide 3rd party quotes to dealerships as requested
• Process inbound mail
• Assists Senior Account Representatives
• Performs other tasks assigned by supervisor

Job Qualifications:

• High school diploma or the equivalent
• Ability to read and comprehend instructions and information
• Excellent communication skills
• Detailed oriented
• Ability to use office equipment and computers
• Relies on experience and judgement to plan and accomplish goals
• A certain degree of creativity and latitude is required
• Effective time management and ability to multi-task
• 5 years of experience in the field or in related area

Physical Requirements:

• Work performed in a company onsite setting.
• Regularly required to sit, stand bend, reach, and move about facilities.
• Perform other duties as required.

Company Benefits:Pay and Recognition:

• Paid holidays & paid time off
• Paid training
• Stock Awards(select management and front-line team member's eligible

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages:

• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.