Call Center Coordinator

1 week ago

Spring Hills, Texas, United States 4G Dental Lab Full time

Call Center Coordinator

Objectives of this role:

  • Handle a large volume of inbound and outbound calls in a timely manner
  • Identify customer needs, research issues, resolve complaints, and provide solutions
  • Maintain ownership of calls throughout the lifecycle of a caller's request, including follow-ups with escalation team
  • Recommend improvements for systems and processes to boost organizational efficiency

Responsibilities:

· Memorize scripts for products and services, and refer to them during calls

  • Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
  • Identify opportunities for driving sales and revenue of the company's existing product suite, and seize opportunities to upsell when appropriate
  • Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
  • Create and maintain record of daily problems and remedial actions taken, using call-center database
  • Leverage data and insights gathered by the call center to recommend and influence process improvements

Required skills and qualifications:

· High school degree or equivalent

  • Experience working in a call center or customer-support role
  • Strong active-listening and verbal-communication skills
  • Proficiency in problem-solving
  • Ability to multitask and manage time effectively

Preferred skills and qualifications:

  • Expertise in conflict resolution
  • Experience in customer sales

Job Types: Full-time, Part-time

Pay: $ $19.00 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Experience:

  • Call center: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Ability to Commute:

  • Spring, TX Required)

Ability to Relocate:

  • Spring, TX 77386: Relocate before starting work (Required)

Work Location: In person

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