Dental Office Manager

Practice Overview:
 Smile Boutique Implant Center is an upscale, patient-centered, fee-for-service prosthodontic practice dedicated to excellence, exceptional patient experiences, and superior clinical outcomes. We specialize in complex dental care and implant solutions, emphasizing personalized, boutique-style service.

Position:
 Practice Business Manager

Job Type:
 Full-time, In-person

Compensation:
 $ $38.00/hour, based on education and experience, with opportunities for bonuses and incentives.

Benefits:

• Employee discount
• Paid time off
• Professional growth opportunities

Primary Responsibilities:

• Oversee all daily operations, ensuring smooth patient experiences and exceptional customer service.
• Manage and motivate office staff to maintain high productivity, efficiency, and adherence to practice policies.
• Coordinate hiring, training, ongoing performance evaluation, and disciplinary actions of staff.
• Maintain rigorous compliance with OSHA, HIPAA, and state and federal dental regulations.
• Oversee patient account management, ensuring accurate billing and financial operations.
• Implement and manage strategic marketing initiatives, including practice branding, advertising, public relations, and social media engagement.
• Regularly evaluate and update office systems, technology, and workflows to optimize efficiency and patient care quality.

Detailed Duties:

• Lead daily office meetings to ensure team preparedness and alignment.
• Address and resolve patient concerns promptly and professionally.
• Oversee and manage appointment scheduling to maximize productivity.
• Regularly review practice metrics, financial reports, and operational goals with the dentist.
• Implement staff development programs to enhance skills in patient communication, sales mindset, and office efficiency.
• Ensure the practice's brand and high-end experience is consistently represented in all patient interactions, marketing, and communications.

Skills and Qualifications:

Required:

• Minimum 5 years of dental office management experience.
• Proven experience managing and leading dental practice staff.
• Proficiency with dental practice management software (Open Dental), communication tools (Weave), Microsoft Office, and Google Workspace.
• Exceptional organizational skills and attention to detail.
• Strong background in patient relations, including managing complex patient needs and delivering high-touch customer service.
• Demonstrated ability to implement effective marketing and social media strategies.
• Experience with complex case treatment presentation.

Preferred:

• Bachelor's Degree in Business Administration, Healthcare Management, or related field.
• Knowledge of high-end or boutique healthcare practices.
• Experience with prosthodontics or implant-focused dental practices.

Interpersonal Skills:

• Exceptional communication and interpersonal abilities.
• Proven capability in conflict resolution and problem-solving.
• Demonstrated initiative, accountability, and proactive attitude.
• High emotional intelligence with the ability to maintain professionalism under pressure.

Ideal Candidate Profile:
 You are an energetic, detail-oriented professional who thrives in a boutique environment, where exceptional patient care, precision, and professionalism are non-negotiable. You take initiative, anticipate problems before they arise, and enjoy creating structured systems that enhance team performance and patient satisfaction. Your passion for high standards and continuous improvement aligns perfectly with our vision for delivering outstanding care and experience.

Schedule:

• Monday to Thursday, 8-hour shifts
• If you align with these values and are excited to lead a boutique dental practice committed to excellence, we look forward to meeting you.