Dental Front Desk Scheduler

6 days ago

Austin, Texas, United States Planet Dental Full time $31,200 - $64,800 per year

Company Overview:

Planet Dental & Orthodontics serves the community with compassion, clinical excellence, value and professionalism. We are here to improve the oral healthcare of our patients through dental education and advanced dental care, which will lead to an improved quality of life. We believe in a 100% customer service approach, we are willing to go above and beyond, and we pride ourselves on having a staff that treats every patient/parent with kindness.

Position Summary:

As our front desk scheduler, you will be responsible greeting and assisting patients at check in, verifying patient insurance, updating patient records, confirming and scheduling patients, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. You strategically schedule appointments that enhance the patients experience and promote smooth operations. Our Front Desk Scheduler are often the first point of contact for customer service issues; therefore, a commitment to customer satisfaction and an ability to make quick and accurate decisions is required.

Primary Responsibilities:

  • Open and close dental offices according to office protocol.
  • Schedule and confirm appointments for patients.
  • Obtain and enter accurate demographic information into Patient File (address, telephone number, name of insurance or self-pay status).
  • Answer questions and offer other information, as requested, to provide patient-focused service.
  • Acts as a liaison for the patients and the practices:
  • Direct calls to other departments as needed.
  • Maintain patient confidentiality and abide by HIPAA best practices.
  • Take Payments
  • Keep all patient's insurance information up to date.
  • Other duties as assigned.

Knowledge, Skills, & Experience Requirements:

  • High school diploma or equivalent required.
  • Bilingual in English and Spanish.
  • Two years of customer service or related experience preferred.
  • One year experience in call center/scheduling preferred.
  • Ability to sit for extended periods of time at a workstation in a call center/ office environment.

Position Type: Non-exempt, Full-time

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Work Location: In person

  • Front Desk

    7 days ago

    Austin, Texas, United States Celebrate Dental & Braces Full time $60,000 - $100,000 per year

    Job OverviewAre you a people-person who loves making patients feel welcome and cared for?Do you have experience in dental billing and treatment presentation?If yes, we would love to meet youWe are a new, modern dental practice with big goals and a patient-first philosophy. We are proud of our 700+ five-star reviews, and we are looking for a superstar to add...

  • Bilingual Front Desk Receptionist

    7 days ago

    Austin, Texas, United States Ak Dental Full time $40,000 - $60,000 per year

    AK Dental is looking for a growth-minded Dental Front Desk Receptionist to add to our North Austin office.Our Company:We are a dental startup serving North Austin residents. At AK Dental, we are committed to providing exceptional dental care in a fun and compassionate environment. We treat our staff with respect and support your endeavors to achieve their...

  • Dental Front Desk/Treatment Coordinator

    5 days ago

    Austin, Texas, United States Eggleston Oral and Facial Surgery Full time

    Job OverviewJoin our dynamic dental practice as a Dental Front Desk/Treatment Coordinator, where you will be the welcoming face and voice for our patients In this pivotal role, you will manage front desk operations, coordinate treatment plans, and ensure an exceptional patient experience. Your expertise in medical terminology and office management will shine...

  • Dental Front Office Assistant

    7 days ago

    Austin, Texas, United States Barton Oaks Dental Group Full time $48,000 - $72,000 per year

    We are an elite, multi-doctor private group dental practice specializing in digital technology, oral surgery, endodontics, orthodontics, cosmetics, TMJ therapy, sleep dentistry, and general care. Our practice is built on a foundation of excellence, innovation, and a commitment to putting our patients first.We are currently seeking an experienced and...

  • Front Desk Staff

    7 days ago

    Austin, Texas, United States The Hills of Lakeway Full time $35,000 - $55,000 per year

    Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs...

  • Front Desk Manager

    6 days ago

    Austin, Texas, United States Sage Hospitality Full time $45,000 - $65,000 per year

    Why us?Sage Hospitality Group is set to hire a Front Desk Manager at Hotel Van Zandt in Austin, TexasLocated in the Rainey Street District, Hotel Van Zandt features 319 guest rooms and more than 25,000 square feet of meeting space. You can enjoy live music at our featured restaurant onsite, Geraldine's, host pool parties, or check out one of the many pop-up...

  • Front Desk Agent

    6 days ago

    Austin, Texas, United States Soho House & Co Full time $40,000 - $60,000 per year

    The role… is temporary. (6 month assignment).At Soho House, theFront Desk Agent, assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. As a Front Desk Agent,...

  • Front Desk Manager

    3 days ago

    Austin, Texas, United States Prince Organization Full time $21,000 - $43,000 per year

    OverviewWe are seeking a dedicated and organized Front Desk Manager to oversee the daily operations of our front desk area. This role is crucial in providing exceptional customer service and ensuring efficient office management. The ideal candidate will possess strong organizational skills, be proficient in calendar management, and have experience in...

  • Front Desk Supervisor

    1 week ago

    Austin, Texas, United States Element Austin Full time $36,000 - $48,000 per year

    Brand New Element Hotel in Austin TXDescriptionWe are hiring a Front Desk SupervisorWe are looking for associates and Leaders that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team...

  • Front Desk Team Member

    6 days ago

    Austin, Texas, United States Gold's Gym Full time $25,000 - $40,000 per year

    The Front Desk Team Member will warmly greet and direct members, guests, and staff as they enter the gym and provide control of the front door location. This position will aid with member requests, inquiries about gym operations and policies, as well as perform various administrative duties as directed by the Gym General Manager. As the initial point of...