Scheduling Coordinator

15 hours ago

Augusta, Georgia, United States Legend Orthopedics Full time

Georgia Carolina Orthopedics is the premier orthopedic practice in Augusta, Georgia. Our highly specialized physicians are experienced in the latest diagnostic techniques and treatment options. Our physician-owned practice is committed to providing the highest level of orthopedic care available.

We are currently seeking an experienced Scheduling Coordinator to add to our team.

Duties:

  • Answer high-volume inbound calls in a professional, courteous, and timely manner
  • Schedule, reschedule, and cancel patient appointments across multiple providers and locations
  • Accurately enter and update patient demographic, insurance, and appointment information in the electronic medical record (EMR) system
  • Follow provider scheduling guidelines, appointment types, and visit duration rules
  • Verify basic insurance eligibility and referral requirements at time of scheduling when applicable
  • Coordinate appointments for specialty visits, procedures, diagnostics, and follow-ups
  • Communicate clearly with patients regarding appointment details, preparation instructions, and office policies
  • Escalate urgent patient concerns or scheduling conflicts to clinical or supervisory staff appropriately
  • Maintain patient confidentiality and comply with HIPAA and office policies at all times
  • Collaborate with clinical teams, front desk staff, and providers to ensure continuity of care

Education and experience required:

  • 1+ year patient registration/scheduling experience.
  • High School Diploma or GED required.
  • Proficient knowledge/ability with all Microsoft Office Applications.
  • HIPAA compliant.
  • Must have outstanding organization skills with the ability to multi-task.
  • Ability to work well with physicians and co-workers.
  • Strong oral and written communication skills.
  • Knowledge of medical and insurance terminology.
  • Understanding of health insurance.
  • Experience in Athena EMR is a plus.

We offer Medical/Dental/Vision/Life/401(k), paid vacation and holidays.

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Application Question(s):

  • How many years of experience do you have working as a scheduling coordinator in a medical office?

Work Location: In person

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