Senior Avaya Telecom Engineer

3 days ago

Charlotte, North Carolina, United States Apptad Full time

Job Title: Senior Avaya Telecom Engineer (W2 ONLY)

Location: Charlotte, NC:: Onsite

Mode : Contract (6+ Months) – Onsite

Max Pay :: $45/HR on W2

Key Responsibilities

  • System Design & Implementation:
  • Architect, deploy, and optimize Avaya Aura Communication Manager (CM), System Manager (SMGR), Session Manager (SM), Element Management System (EMS), Session Border Controller (SBC), Application Enablement Services (AES), and SIP trunking solutions.
  • Integrate Avaya platforms with third-party applications and telco services for PSTN connectivity.
  • Operations & Support:
  • Provide advanced troubleshooting and technical support for Avaya systems, including incident and problem management for CM, SMGR, SM, EMS, SBC, AES, and SIP environments.
  • Perform moves, adds, changes (MACs), upgrades, and patch management for Avaya infrastructure.
  • Monitor system performance, conduct capacity analysis, and ensure compliance with enterprise standards.
  • Security & Compliance:
  • Manage secure API access, data encryption, and system backups.
  • Ensure systems meet regulatory and business continuity requirements, including E911 integration.
  • Collaboration & Documentation:
  • Work closely with cross-functional teams (network, security, application owners) to deliver integrated voice solutions.
  • Develop and maintain technical documentation, procedures, and training materials for support staff and end-users.
  • Continuous Improvement:
  • Stay current with industry trends and Avaya technology advancements.
  • Recommend and implement new features, upgrades, and process improvements.

Required Skills & Experience

  • Technical Expertise:
  • 5+ years' hands-on experience with Avaya Aura platforms (CM, SMGR, SM, EMS, SBC, AES).
  • Deep understanding of SIP trunking, VoIP protocols, and telephony infrastructure.
  • Experience with installation, configuration, and troubleshooting of Avaya systems and media gateways (G650, G450, G430).
  • Familiarity with integration of Avaya with other enterprise applications and cloud services.
  • Certifications:
  • Avaya ACIS/ACSS certifications preferred.
  • Additional certifications in networking (CCNP Collaboration, etc.) are a plus.
  • Soft Skills:
  • Excellent problem-solving, communication, and interpersonal skills.
  • Ability to mentor junior engineers and collaborate across teams.

Preferred Qualifications

  • Experience with large-scale enterprise deployments and migrations.
  • Knowledge of related technologies (Cisco Unity, NICE, Verint, RedSky E911).
  • Proven track record in project management and vendor coordination.

  • Senior Avaya

    1 week ago

    Charlotte, North Carolina, United States Yochana Full time $120,000 - $180,000 per year

    Role - Senior Avaya & Contact Center Telecom EngineerLocations - Salt Lake City, UT or Charlotte, NC (Onsite Day 1)ContractRole Overview:The Senior Avaya & Contact Center Telecom Engineer is responsible for the design, implementation, maintenance, and support of Avaya telecommunications systems, Contact Center, Call Recording and Wallboard solution across...

  • Telecom Administrator

    2 weeks ago

    Charlotte, North Carolina, United States Sira Consulting, an Inc 5000 company Full time $60,000 - $120,000 per year

    Role:Telecom Administrator (Avaya)Location:Salt Lake City, UT or Charlotte, NC (Onsite Day 1)Type:ContractWe're seeking a skilledTelecom Administratorto manage and support enterprise telecommunication systems, includingAvaya Communication Manager (CM), Call Management System (CMS), RedSky E911, and Verintplatforms. The role involves user provisioning, call...

  • Senior Telecommunications Engineer

    2 weeks ago

    Charlotte, North Carolina, United States Noblesoft Technologies Full time $120,000 - $180,000 per year

    Job Title: Senior Avaya Telecom EngineerLocation: Charlotte, NC :: OnsiteMode: ContractKey Responsibilities:System Design & Implementation:Architect, deploy, and optimize Avaya Aura Communication Manager (CM), System Manager (SMGR), Session Manager (SM), Element Management System (EMS), Session Border Controller (SBC), Application Enablement Services (AES),...

  • Network Telecommunications Administrator

    7 days ago

    Charlotte, North Carolina, United States RConnect Full time

    The Telecom Administrator is responsible for managing, maintaining, and supporting the organization's telecommunication systems, ensuring reliable and secure communications across Avaya CM, CMS, RedSky E911, Verint, and Cisco Unity Voicemail platforms. This role supports daily operations, troubleshooting, user provisioning, system upgrades, and compliance...

  • Telecom Analyst I

    1 week ago

    Charlotte, North Carolina, United States Strategic Staffing Solutions Full time $60,000 - $120,000 per year

    Job Title: Telecom Analyst ILocation: Charlotte, NCDuration: 12-monthsPay: $28 - 33/hr W2 ONLY, NO C2CTelecom Wireless Services Provisioner The telecom wireless services provisioner position is responsible for procuring, tracking and delivery of off-net wireless data services for the entire telecommunications service territory. The provisioner works with...

  • Telecommunications Engineer

    2 weeks ago

    Charlotte, North Carolina, United States Optomi Full time $120,000 - $180,000 per year

    Telecommunications Engineer (Full Time, Contract; Hybrid in Charlotte, North Carolina)Optomi, in partnership with a major energy company, is seeking a highly skilled Telecomm Engineer. The successful candidate will develop telecommunications solutions to address business needs including the planning, designing, implementing, testing and documentation of the...

  • Engineer III or Senior Engineer

    2 weeks ago

    Charlotte, North Carolina, United States Duke Energy Full time $80,000 - $140,000 per year

    Important Application Submission InformationIn order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Monday, November 10, 2025More than a career - a chance to make a difference in people's lives.Build an exciting, rewarding career with us – help us make a difference for...

  • Senior Site Reliability Engineer

    2 weeks ago

    Charlotte, North Carolina, United States Mindlance Full time $200,000 - $250,000 per year

    Please find details for this position below:Client:Banking/Financial IndustryTitle:Senior Site Reliability Engineer / Senior DevOps Engineer, Senior Cloud Engineer, and Senior Platform EngineerLocation:Charlotte, NC - Hybrid RolesDuration:12+ Month (s) Extend or Convert based on performancesRequired Qualifications:Required Qualifications:8+ years of Software...

  • Sr. Partner Manager – Utilities, Telecom, Rail

    1 day ago

    Charlotte, North Carolina, United States Esri Full time $104,000 - $176,800

    OverviewOur senior partner managers build and strengthen relationships with systems integrators and business partners to collaboratively sell and promote the adoption of Esri's technology. We invite you to use your experience and passion to increase revenue, drive Esri's presence in utilities, telecom, and rail, and identify key partner solutions. You will...

  • Senior Pipeline Engineer

    3 days ago

    Charlotte, North Carolina, United States Burns & McDonnell Full time

    DescriptionOur SE Region is seeking Senior Pipeline Engineers to sit in either our Atlanta, GA or Charlotte, NC offices and be responsible for oversight pipeline engineering and consulting services for clients across the US. Main responsibilities include leading others in creating pipeline design deliverables. Projects range in size and complexity from small...