Employee Relations Assistant

Employee Relations Assistant (Temp)

Human Resources Administration

Georgia State University

Human Resources Administration fosters a workplace where employees are supported to work together and thrive. We ensure Georgia State's unparalleled success by securing the best workforce talent and connecting employees with outstanding benefits. Once employed we support our faculty, staff, and student employees to engage, learn, develop, and grow - professionally and personally.

The Human Resources Administration at Georgia State University is seeking to hire a part-time Employee Relations Assistant (Temp) to provide support to the Employee Relations team.

WHAT MAKES GSU A GREAT PLACE?

• Flexible work environment. 
• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunity and mentorship.
• A rapidly growing center within an academic setting.

WHAT WILL YOU DO:

The Employee Relations Assistant (Temp) provides vital administrative support to the Employee Relations team, helping to maintain an organized, professional, and responsive work environment. This position plays a key role in ensuring smooth daily operations by assisting with scheduling meetings (as needed), organizing electronic files, maintaining updated templates, greeting and coordinating with guests, and supporting the team in a wide range of administrative needs. The ideal candidate is highly organized, adaptable, professional, and capable of handling confidential information with discretion.

DUTIES AND RESPONSIBILITIES INCLUDE:

Front Office & Guest Support

• Serve as the first point of contact for the Employee Relations team by answering phone calls and directing inquiries appropriately.
• Greet guests and schedule them to meet with appropriate team members in a timely and professional manner.
• Manage the office calendar for appointments, meetings, and interviews as needed.

Administrative & Scheduling Support

• Coordinate internal and external meeting requests, room reservations, and scheduling needs for the team.
• Assist with the preparation and routing of documents and forms.

File Management & Process Support

• Organize and maintain electronic filing systems to ensure documents are accurate, secure, and easy to retrieve.
• Support efforts to review and update existing templates, forms, and procedural documents.
• Help maintain shared team folders, standard operating procedures, and internal process documentation.

Team Operations & Special Projects

• Coordinate logistics for training sessions, workshops, or other events hosted by the department.
• Provide administrative assistance on special projects as assigned.

Minimum Requirements:

• Bachelor's degree and three years of experience in an administrative support role; or a combination of education and related experience.

Preferred Requirements:

• Associate's degree preferred, especially in Business Administration, Office Management, or a related field.
• Experience within Human Resources, Employee relations, or a higher education setting is preferred, but not required.
• Prior experience in an administrative support role, ideally within Human Resources or higher education.
• Familiarity with organizing digital files and updating templates or internal documentation.
• Experience using office scheduling or calendar systems (e.g., Microsoft Outlook, Teams).

Additional Preferred Requirements:

• Demonstrated ability to maintain confidentiality and professionalism in handling sensitive personnel information.
• Strong administrative and organizational skills, including scheduling, file management, and document handling.
• Proficiency in Microsoft Office Suite, especially Outlook (for scheduling), Word (for documentation), Excel (for basic tracking/logs), and Teams/SharePoint/OneDrive (for team collaboration and digital file management).
• Excellent verbal and written communication skills to interact effectively with employees, leadership, and external visitors.
• Customer service orientation, with a courteous and helpful approach when managing front desk or guest interactions.
• Self-starter with follow-through, able to complete tasks independently and manage multiple responsibilities in a fast-paced environment.
• Familiarity with standard office procedures and experience managing calendars, forms, and documents.

Required Skills and Qualities:

• Strong Organizational Skills: Ability to manage multiple priorities, maintain detailed records, and keep the team's operations running smoothly.
• Discretion and Confidentiality: Must handle sensitive information with the highest level of confidentiality and professionalism.
• Proactive Attitude: Takes initiative and follows through on tasks without constant oversight.
• Strong Communication Skills: Clear and professional in both verbal and written communication.
• Customer Service Orientation: Friendly, patient, and helpful when working with employees, leaders, and guests.
• Tech-Savvy: Comfortable working in systems like Microsoft Teams, Outlook, Word, Excel, and file storage platforms like OneDrive or SharePoint.
• Team Player: Willing to pitch in wherever needed to support the success of the team.