Service Manager

2 weeks ago

Raleigh, North Carolina, United States Environmental Products Group Inc Full time

Environmental Products Group is a best-in-class municipal and infrastructure equipment distributor with multiple locations in the Southeast. Our vision is to provide industry leading products that protect and support environmental prosperity. This is an opportunity to join our growing company and be part of our mission to become the most trusted equipment provider. We are looking for a self-motivated and dedicated individual to be part of our Operation Teams as a Service Manager. 

Job Description:

As a Service Manager for EPG, you will gain hands-on experience by making meaningful connections with our customers while providing outstanding service. You will be responsible for building and leading a team that effectively schedules service appointments and organizing workflow that delivers an exceptional customer experience. This position will oversee multiple divisions to include in house services, road service, and light manufacturing. 

This unique opportunity will allow you to start your career in a brand-new facility utilizing your strengths to implement process and procedure for success. We encourage you to allow us to invest in a bright future, together. 

Responsibilities:

· Managing the service dept effectively – team building

· Implementing employee training schedules 

· Building customer relationships

· Maintain positive customer satisfaction to include dispute resolution 

· Proper warranty repairs and filing 

· Ensuring proper service scheduling with the team 

· Maintaining a safe work environment 

· Hiring/disciplinary actions

· Coaching personnel 

· Monitoring technicians' daily productivity and professional completions of repairs  

· Maintaining shop/building equipment to include annual software subscriptions needs

· Various assigned tasks

Requirements

· Minimum 3 years' service management experience

· Experience with using CDK software preferred

· Highschool diploma 

· Valid driver's license 

· Excellent verbal and written communication skills

· Ability to work in a fast-paced environment 

· Highly organized and detail oriented with the ability to mentor others 

· Ability to develop professional relationships with both customers and team members 

· Basic computer skills 

· Positive and friendly attitude 

· Basic knowledge of OSHA laws 

Apopka, FL 32703: Reliably commute or planning to relocate before starting work (Required) 

Our ideal candidate exhibits a can-do attitude and approaches his or her work with vigor and determination. Candidates will be expected to demonstrate excellence in their respective fields, to possess the ability to learn quickly and to strive for perfection within a fast-paced environment.

Benefits: 

  • Competitive Salary
  • Health, Vision, Dental Insurance
  • 401k match
  • Life Insurance
  • Short-term and long-term Leave
  • Opportunities to grow with EPG

Be part of something amazing: Come work alongside some of the best and most accomplished minds in the industry. EPG is headquartered in Apopka, FL with locations in Deerfield Beach, FL, Atlanta, GA, and Memphis TN. 

EPG is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sex, sexual orientation, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

To apply, please submit your resume along with a cover letter highlighting your relevant experience. 

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