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Solutions-Sales Coordinator

2 weeks ago

Tampa, Florida, United States Southern States Toyota Lift Full time

Southern States Material Handling is more than just forklifts With our flagship brands of Toyota and Raymond, we pride ourselves in successfully partnering with our customers to offer solutions that keep businesses running Specializing in new & used equipment, operator training, equipment rentals, fleet management, service & repair, and warehouse solutions, Southern States Material Handling solves problems.

As Solutions Coordinator with Southern States Material Handling: You'llcontribute to making Southern States Material Handling a leader in the material handling industry by providing sales support to the dealer network. You'll complete daily communication with dealer personnel and internal departments is required to ensure prompt resolution of issues. This position requires the ability to represent SSMH in a professional manner by demonstrating a high level of expertise and professionalism.

Come be a part of our Toyota & Raymond family

Top of the Line Benefits

  • 401(k) with company matching
  • Dental insurance
  • Health insurance
  • Vision Insurance
  • PTO and Vacation
  • Paid Holidays
  • Flexible Spending Account
  • Life Insurance
  • Tuition Reimbursement

What we're looking for-Education & Experience:

  • Associate or bachelor's degree in business administration or similar field preferred
  • High School Diploma or GED required
  • 1-2 years of work experience in a sales or service-oriented role
  • Experience in billing processes and automated systems to ensure accurate, efficient, and timely invoices, product pricing, discounts, shipping rates, payment tracking, and financial record-keeping.
  • Experience with communicating with project stakeholders to assist with orders, specification changes, modifications, production lead times, and production delays.
  • Experience utilizing automated solutions to streamline invoicing, payment processing, and error detection/correction.
  • Experience with detailed and thorough administrative and project record keeping
  • Proven experience with multi-team collaboration to ensure successful projects
  • Experience supporting multi-department service organizations preferred
  • Proven experience tracking payments and Accounts Receivable
  • Successful experience with process Improvement
  • Experience with contractual agreements preferred.

What we're looking for – Qualifications & Skills:

  • Impeccable customer service and communication etiquette
  • Excellent data analysis skills, technical proficiency with billing automation tools and ERP systems, and excellent attention to detail to maintain financial accuracy and client satisfaction.
  • Strong understanding of accounting principles and financial data management.
  • Strong proficiency with MS Office Professional including Word, Excel, Power Point, & Outlook
  • Ability to multi-task, manage multiple assignments and tasks, and set priorities, as well as adapt to changing conditions and work assignments.
  • Excellent verbal and written communication skills
  • Ability to calculate figures, add, subtract, multiply, and divide, calculate discounts, interest, taxes.
  • Ability to critically think and problem solve in situations.
  • Ability to meet deadlines and work in a fast-paced environment.
  • Highly skilled in demonstrating above average time management, organizational, creativity, and cooperation skills.
  • Ability to analyze data, identify patterns, and interpret billing trends.
  • Able to work efficiently with minimal guidance or supervision.
  • Proven skills in accuracy and attention to detail
  • Ability to learn quickly with a passion for coordination and billing

What you'll Do:

  • Responsible for using business management (ERP) systems, billing processes and automated systems to ensure accurate, efficient, and timely invoices, ensuring accuracy of prices, discounts, and shipping rates, payment tracking, and financial record-keeping.
  • Provide exceptional customer service to support internal and external customer needs.
  • Handle routine client billing inquiries and resolve routine billing-related issues.
  • Process damage claims
  • Monitor accounts receivable, update payment records, and resolve routine payment discrepancies.
  • Review new equipment transactions for inventory matching.
  • Accountable for processing incoming orders and assigning submitted orders to assigned solutions consultants.
  • Responsible for direct communication with project stakeholders to assist with orders, specification changes, modifications, production lead times, and production delays.
  • Responsible for utilizing automated solutions to streamline invoicing, payment processing, and error detection.
  • Monitor and oversee ship-in process for all brands.
  • Handle RPO (rent-to-own) and Usage transactions.
  • Process vendor invoices and daily Toyota invoices
  • Process certificates of origin and affidavit requests.
  • Process and track loose Mast orders.
  • Responsible for daily processing of specification change requests for trucks with special designs using Access database.
  • Daily review and notification of delayed vehicles to dealer network.
  • Ensure all PO are to standards
  • Ensure all PO and Wos and costing is accounted for prior to invoicing
  • Manage credit and rebills
  • Responsible for maintaining standard operating procedures in Order, Prep, Transportation, and Invoicing processes with timeliness and accuracy.
  • Maintain accurate records of customer information and financial transactions.
  • Utilize system checks to identify and correct billing errors, enhancing overall accuracy.
  • Work with finance, sales, and other departments to ensure smooth and compliant billing operations.
  • Compile various reports as required by management.
  • Maintain database related to available inventory.
  • Participation in and adherence to SSMH safety and compliance standards
  • Mon-Fri 8am – 5pm
  • Travel- Up to 60%- high degree of flexibility required due to varied customer base, travel schedules and market driven changes.

SSMH is an equal opportunity employer. SSMH does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential.

Job Type: Full-time

Pay: $ $28.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance

Work Location: In person