Current jobs related to Customer Service Representative - Cleveland, Ohio - Health Aid of Ohio

  • Customer Service Representative

    1 week ago

    Cleveland, Ohio, United States EZ Waste Service Full time

    About Us:EZ Waste Service is proud to be a family owned company that specializes in the collection and transportation of commercial, industrial waste. Our philosophy is to put the customer first. Commercial Front Load Drivers are in charge of driving on an assigned route efficiently and safely and accumulate waste from commercial customers and transfer waste...

  • Customer Service Representative

    2 days ago

    Cleveland, Ohio, United States Provide A Ride Full time

    Customer Service Representative – $15/hr | Multiple Shifts | In-OfficeWarrensville Heights, OH $15/hourFull-time | Monday – Friday | Shifts between 7:00 AM – 8:00 PMAre you a people person who thrives in a fast-paced environment? Do you enjoy helping others and being part of a mission-driven team? We're looking for friendly, reliable Customer Service...

  • Customer Service Representative

    4 days ago

    Cleveland, Ohio, United States Kennicott Bros Co Full time

    Job Description:We are seeking a dedicated Customer Service Representative to provide exceptional service to our house accounts, phone and walk-in customers. This role is critical for managing relationships, ensuring their satisfaction, and fostering positive experiences. The ideal candidate will excel in a fast-paced, transactional environment, displaying a...

  • Customer Service Representative

    6 days ago

    Cleveland, Ohio, United States Bluestone Trading Co Inc Full time

    Bluestone Trading Co Inc. is looking for a customer service representative to join our team in our Lyndhurst office. This person will drive customer satisfaction by fielding inquiries, assisting regular accounts and maintaining extensive product knowledge.The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every...

  • Customer Service Representative

    7 days ago

    Cleveland, Ohio, United States One80 Full time

    As a Customer Service Representative, you will serve as a key point of contact for our customers, acting as a liaison, providing product and service information, and resolving issues with professionalism and efficiency. The ideal candidate is genuinely passionate about helping people, thrives in a fast-paced environment, and brings empathy, patience, and...

  • Customer Service Representative

    4 days ago

    Cleveland, Ohio, United States Fastsigns Full time

    As a FASTSIGNS Customer Service Representative you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into...

  • Part Time Customer Service Representative

    2 weeks ago

    Cleveland, Ohio, United States National Fitness Partners Full time

    Part- Time: Starting at $12 per hour.Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.Saturday-Sunday 11am-7pmAt National Fitness Partners, we don't just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across...

  • Customer Service Representative

    1 week ago

    Cleveland, Ohio, United States Waterway Gas & Wash Company Full time

    OverviewWaterway is hiring Customer Service Associates at our Pepper Pike location Join our Team - Every day is an opportunity to ShineReady to make an impact with exceptional customer service? As a CSA, you'll ensure that every customer's needs are met while enjoying a supportive team-based work environment with flexibility, promotional and development...

  • Customer Support Representative

    2 weeks ago

    Cleveland, Ohio, United States Cellular Technology Limited — CTL Full time

    Company Profile:Cellular Technology Limited (CTL), headquartered in Cleveland, Ohio, is a global biotechnology company with locations and distributors worldwide. We are the industry leader in the development, use, and manufacture of standardized immune monitoring tools used in clinical and research applications. We are committed to offering meaningful work,...

  • Customer Service Rep

    2 weeks ago

    Cleveland, Ohio, United States SOUTHEAST BANK Full time

    Job Details Job Location:    Cleveland Branch - Cleveland, TN Position Type:    Full Time Education Level:    High School Salary Range:    Undisclosed Job Category:    Banking DescriptionBASIC FUNCTION: Customer Service Representatives are often the first to interact with new customers and the ones that help them form an opinion of the...

Customer Service Representative

3 weeks ago

Cleveland, Ohio, United States Health Aid of Ohio Full time


Full-time

Description

Company Overview:

Health Aid of Ohio (HAO) is a federal supplier and service provider of home healthcare products. We are committed to safely providing our clients with mobility, home accessibility and vehicle accessibility. Our products include a wide selection including power and manual wheelchairs, walkers, bathroom safety equipment, ramps, vertical lifts, stair lifts and vehicle lifts. 

Position Overview:

The Customer Service Representative is responsible for performing tasks relative to scheduling, order tracking and communication with patients/clients and the VA. This position reports directly to the Customer Service Manager.


Requirements

Responsibilities & Qualifications:

Responsibilities:

  • Assisting in day-to-day operations: scheduling appointments, returning calls, responding to inquiries, verifying all required paperwork is provided by delivery pickup repair staff, monitoring communications from customers, creation of files for delivery/ service
  • Ensure all messages have been retrieved and return calls made
  • Update notes in website; contact VA purchasing agents by phone and email as needed
  • Order all parts that were approved by the VA; data enter all PO's for parts ordered; charge up PO's in TIMS once parts are ordered; deplete inventory on patient order 
  • Schedule deliveries and pickups with the patient as needed
  • Enter orders on website for all rehab orders received from the VA
  • Forward rehab orders to purchasing to be ordered and update website
  • Assist with obtaining quotes for Rehab
  • Assist with scheduling Rehab evaluations and deliveries
  • Works open order reports, open scheduled and equipment receive reports
  • Assists with resending open work orders and resolution of issues
  • File away all completed orders; place all files in designated locations, by status in active file drawer
  • Check work area to ensure that files are not exposing patient information
  • Complete daily status report
  • General office duties and other tasks as needed
  • Responsible for any additional assignments requested by the Customer Service Manager, President or any other Manager
  • Regular attendance is a necessary and essential function of the job
  • Must complete 10 hours of continuing education credits, relevant to this position

Minimum Qualifications:

  • Graduate from an accredited High School, or GED equivalent
  • Excellent communication/phone and customer service skills
  • Previous data entry experience
  • Typing and ten key skills
  • Proficient knowledge in the Microsoft Office Professional Suite
  • Detail Oriented
  • Problem Solver
  • Ability to multitask
  • Must be able to read and speak English fluently  
  • Responsible and cooperative attitude

Physical Requirements:

  • In an 8-hour day, the employee lifts/carries 2 lbs. frequently
  • In an 8-hour day, the employee stands/walks 2 hours
  • In an 8-hour day, the employee sits 6 hours
  • In an 8-hour day, the employee drives a car/truck 0 hours

What we offer:

Health Aid of Ohio provides a range of benefits to meet your current and future needs. Our benefits offer quality choices to support the well-being of our employees and their families. These are a few of the benefits we offer:

  • Medical and prescription drug coverage
  • Dental and vision insurance
  • Short- and long-term disability protection
  • Paid vacation and personal time off 
  • 401(k) savings plan with company match
  • Life insurance

Health Aid of Ohio is an equal opportunity employer with an Affirmative Action Plan providing employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

By signing below, I acknowledge that I have read and understand what my job description is, whom I report to, and what my daily responsibilities and duties are. I also understand that this job description and the performance of the daily responsibilities and duties is what my performance reviews will be based upon.


Salary Description
$18 hourly