Customer Service Representative

7 days ago

Cleveland, Ohio, United States Bluestone Trading Co Inc Full time

Bluestone Trading Co Inc. is looking for a customer service representative to join our team in our Lyndhurst office. This person will drive customer satisfaction by fielding inquiries, assisting regular accounts and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

  • Manage inbound customer communications- Answer incoming calls and emails to assist customers & suggest product based on their needs.
  • Provide support to the outside sales team - Assist the team by responding to requests and filling orders while they are on the road.
  • Consult on customer success - Advise customers on how to successfully leverage our products based on their unique needs.
  • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

  • Passion for delighting customers with above and beyond service
  • Great communication skills
  • Ability to manage time and stay organized while multitasking
  • Excellent written and verbal communication skills
  • Ability to work independently and with a team
  • Familiarity with CRM system
  • 3+ years proven experience in a customer service or related role
  • 1+ year of jewelry experience is a bonus
  • High school diploma required; Bachelor's degree preferred

We hire for personality and train the skillset

About Bluestone Trading Co Inc:

At Bluestone Trading Co Inc, we are Wholesale Diamond & Estate Jewelry Buyers that focus on customer service & building long term relationships with our clients. We are a B2B company & maintain a national presence.

Our employees enjoy a work culture that promotes Growth through teamwork and family values of treating others how we want to be treated.

Benefits Include:

  • Competitive Pay
  • Paid Health Insurance
  • 401k / Profit Sharing
  • PTO & Paid Holidays
  • Std / LTD

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