Clinical Records Coordinator

4 days ago

Richmond, Virginia, United States VCU Dental Care Full time

Chief Purpose of the Position: (In-Person) The Clinic Records Coordinator will be part of the PreDoctoral Clinic Operations team. This role will monitor all dental student's compliance within the standards for records management. Assign patient cases to students based on requirement needs. Monitor and report on timeliness and sequencing of care. Chart audits performed daily for the School of Dentistry. Monitor and report for standing committees with a focus on quality assurance (Manager position will oversee QA working group.) Maintain and monitor all written correspondence with a patient or student regarding assignments and inactivations. Assist Patient Services Representatives and Clinic Coordinators in handling complex questions from students and patients regarding scheduling appointments, as needed. Monitor patient flow between predoc clinics and graduate clinics to ensure a smooth and timely hand-off. Complete exit audits for the School of Dentistry. Prepare for daily screenings including seating, dismissing and student assignment.

Knowledge, Skills and Abilities

  • In-depth knowledge of surgical and dental terminology as well as healthcare regulations
  • Excellent customer service and willingness to assist students, staff, and faculty required
  • Computer skills required - working experience with an EHR system (Axium, Cerner, Epic)
  • Excellent collaboration and leadership skills and the ability to work within a team efficiently and effectively
  • Attention to detail
  • Ability to multitask and work independently or with co-workers in a close, team environment required
  • Ability to work proficiently and accurately in a fast-paced environment
  • Excellent verbal and written communication, interpersonal, organizational, and superior customer service skills required
  • Knowledge of dental terminology and procedures and insurance

Education Level and Experience

  • High School diploma or equivalent required
  • Experience within an academic clinical setting or dental practice
  • Experience in reviewing and auditing patient charts
  • 2+ years of experience in a dental/medical practice or dental school
  • Experience in dealing with customers' (patients') concerns and inquiries

Hiring Range: commensurate with experience

Brief Summary of Benefits: Benefits for this position include, but are not limited to Health and Group Life Insurance, Vision, Dental Insurance and Dental Discounts, Flexible Spending Participation, and Paid Holidays. After completion of 90 days, you are eligible for Paid Time Off (PTO) Leave. After completion of 6 months, you are eligible for a 401k contribution and match. Professional Development/Tuition Reimbursement, Short Term Disability, Long Term Disability, and Life Insurance.

Background checks required.

EEO Statement: VCU Dental Care is an Equal Employment Opportunity Employer. We do not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, physical or mental disability, and/or age.

Job Type: Full-time

Pay: $ $26.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance

Work Location: In person

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