Datacenter IT Operations Manager

Richmond, Virginia, United States

Date posted

Oct 09, 2025

Job number

1891752

Work site

Fully on-site

Travel

0-25%

Role type

People Manager

Profession

Data Center

Discipline

Data Center Operations Management

Employment type

Full-Time

As a Microsoft Datacenter IT Operations Manager (ITOM), you lead and manage a team of individual contributors as well as overseeing data center site services and logistics. This role will give you an opportunity to lead highly effective team.

Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I ITOM, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• High School Qualification or equivalent AND 3+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure)

• OR equivalent experience

• At least 2+ experience leading and motivating a diverse, technical workforce.

• Willingness to work flexible hours, non-business hours, or other scenarios required by rhythm of the business

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

• Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport.

Preferred Qualifications:

• Enterprise-level Experience in managing large-scale and complex projects/programs.
• Working knowledge of audit and compliance requirements in a large global enterprise
• Problem-solving skills, analytical capabilities, data analysis, and attention to detail
• Verbal and written communication and organization skills
• Must be able to multi-task and project manage many tasks simultaneously.
• College or university degree in Electrical/Mechanical Engineering, Computer Science, Telecommunications, or equivalent experience

Data Center Operations Management M4 - The typical base pay range for this role across the U.S. is USD $102,600 - $202,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,500 - $225,800 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until Oct 30,2025

• Empowering a culture of safety, security, and compliance in all aspects of datacenter activities.
• Leading and managing a team of proficient managers and individual contributors and their ongoing talent development.
• Managing and overseeing datacenter site services, data center project managers , logistics to support deployment and on-going operations.
• Collaborating and coordinating with multiple internal business groups to ensure the successful delivery of service levels.
• Analyzing production operations and initiate corrective actions to ensure operational stability with the goal of meeting our Objectives and Key Results (OKRs).
• Initiate and establish quality standards for the Datacenter teams and our vendors managing those initiatives through to completion.
• Learn, live, and coach the One Microsoft culture and values.
• Lead through rapid scaling and change by bringing clarity, generating energy, and delivering success.
• Embody our culture and values.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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Industry leading healthcare

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Educational resources

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Discounts on products and services

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Savings and investments

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Maternity and paternity leave

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Generous time away

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Giving programs

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Opportunities to network and connect

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.