Hotel Front Desk Clerk

3 days ago

Indianapolis, Indiana, United States AMSCARS Full time

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Job Summary

The Hotel Front Desk Clerk plays a vital role in ensuring a positive guest experience at our establishment. This position involves managing front desk operations, providing exceptional customer service, and assisting guests with their needs during their stay. The ideal candidate will possess strong hospitality skills, be detail-oriented, and have the ability to handle various tasks efficiently in a fast-paced environment.

Responsibilities

  • Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.
  • Check guests in and out of the hotel efficiently while managing reservations and room assignments.
  • Handle guest inquiries, requests, and complaints with professionalism and courtesy.
  • Process payments and maintain accurate records of transactions.
  • Conduct night audits as required, ensuring all financial transactions are balanced.
  • Maintain knowledge of hotel services, local attractions, and events to provide recommendations to guests.
  • Operate phone systems to manage incoming calls and relay messages promptly.
  • Collaborate with housekeeping and maintenance teams to ensure guest satisfaction regarding room conditions.
  • Assist with administrative tasks such as filing reports and managing inventory of supplies.

Requirements

  • Previous experience in hospitality or customer service is preferred.
  • Familiarity with hotel management software is an advantage.
  • Strong communication skills; bilingual or multilingual abilities are a plus.
  • Ability to work flexible hours, including nights, weekends, and holidays as needed.
  • Excellent problem-solving skills with a focus on guest services.
  • Detail-oriented with strong organizational skills to manage multiple tasks effectively.
  • Knowledge of night audit procedures is beneficial but not required.

Join our team as a Hotel Front Desk Clerk and contribute to creating memorable experiences for our guests

Job Type: Full-time

Pay: $ $16.00 per hour

Work Location: In person

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