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Front Desk Agent

3 weeks ago

Indianapolis, Indiana, United States General Hotels Corporation Full time

Are you looking to let your hospitality skills shine while you create personable and engaging experiences for guests from all around the world? If so, we might be exactly what you're looking for General Hotels Corporation has an immediate opening for a Front Desk Agent to join our hotel team The Front Desk Agent is responsible for providing excellent customer service to guests at our hotel. As a Front Desk Agent, you are the first point of contact for guests and are responsible for ensuring that their stay is comfortable and enjoyable.

The Front Desk Agent is responsible for a variety of tasks, including:

  • Complying and upholding Crowne Plaza brand standards
  • Greeting guests as they arrive at the hotel
  • Checking guests in and out of the hotel
  • Answering phone calls and responding to emails
  • Assisting guests with any questions or concerns they may have
  • Maintaining accurate records of guest information and room assignments
  • Handling cash and credit card transactions
  • Providing information about hotel amenities and local attractions
  • Ensuring that the front desk area is clean and organized

The ideal candidate for this position will possess the following skills:

  • Must have flexibility to work different shifts, including weekends (Saturday and Sundays) and holidays
  • Must maintain a valid Driver's License
  • Arrive on time, well-groomed and prepared to serve as the face of the hotel, reflecting its standards of hospitality
  • Maintain a calm, confident, and welcoming demeanor in all guest interactions, even under pressure
  • Anticipate and meet the needs of all travelers, ensuring every guest feels valued and cared for
  • Provide personalized assistance with tact and discretion, creating a seamless experience for guests from check-in to departure
  • Handle challenges gracefully, offering solutions that uphold the hotel's standards of service and professionalism
  • Listen attentively, convey information clearly, and respond with courtesy to create a seamless guest experience
  • Communicate effectively with coworkers and other departments to coordinate guest services, resolve issues promptly, and maintain smooth hotel operations
  • Demonstrate strong verbal skills when interacting with guests and staff, and produces accurate, professional written communication such as emails and guest documentation
  • Ability to manage multiple tasks by prioritizing effectively while maintaining strong attention to detail and accuracy
  • Basic math and money handling skills
  • Proficiency in using computer programs and apps, hotel front desk software a plus
  • Prior experience with Opera Property Management System (PMS) is a plus

Benefits include:

  • Medical, Dental, and Vision Insurance Options
  • Company Paid Life Insurance
  • Company Paid Telemedicine
  • Supplemental Life Insurance
  • 401(k) with company match
  • Earned Wage Access ("on-demand pay")
  • Hotel Room Discounts
  • Company Paid Employee Assistance Program
  • Perks through Benefit Hub
  • Generous Time Off Package

General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.

General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.