Service Operations Manager

2 days ago

Owings Mills, Maryland, United States WPM Real Estate Management Full time

Essential Functions:

  • Provides coordination of the Maintenance and Construction Services Division's daily

operations through labor management, development of contracts, assisting with insurance

claim adjustments, purchasing materials, and managing subcontracted labor and services

  • Schedules daily work orders and contract work for Service Department team members
  • Acts as professional construction resource for internal and external clients
  • Uses foundational knowledge of internal clients (Association Real Estate, Multi-family Real

Estate, and Commercial Real Estate) to maintain strong internal working relationships

  • Performs standard supervisory functions including hiring staff, tracking certifications,

assigning work, and training, providing feedback, disciplining staff, developing staff,

terminating staff, and reviewing payroll for accuracy prior to approval.

  • Collaborates with the Division Head to acquire, trade, and sell vehicles
  • Holds pre-construction meetings with all contractors to establish client and Company

expectations regarding work

  • Audits projects for feasibility and profitability, and determines appropriate project

management and/or service contracts required to complete proposed work

  • Provides field inspections for negotiating insurance claims and documents existing conditions

prior to larger scale projects

  • Organizes and facilitates snow removal and responses to client emergencies, tracks snow

removal equipment inventory

  • Meets with potential and existing clients such as Property Managers, Association Boards, and

leadership to establish project needs

  • Meets with and develops relationships with vendors specializing in Electric, Plumbing, HVAC,

Fire Suppression, IT, etc. to ensure clients' goals and property's conditions are kept in mind

throughout project completion

  • Documents, inspects, and investigates loss events, build outs, large repairs; gathers

information regarding paint colors, generic materials, existing conditions

  • Ensures Division is operating within budget previously approved by Leadership
  • Collects data for updates on outstanding issues to Managers and Owners; gathers information

on ongoing projects, tracking milestones, reporting anomalies, and creating change orders

where appropriate

  • Develops project proposals with notes from field observations including aerial work,

carpentry, masonry, drywall, painting, power washing, labor services, trash removal, , and

other needs

  • Collaborates with vendors to create or supplement proposals based on existing conditions,

owner design, or service necessity

  • Manages insurance packages for mitigation, including tracking claim costs and payments
  • Prioritizes and organizes emergency responses; emergency mobilization of technicians to

pivot operations to client emergency events

  • Participates in bi-weekly work-in-progress meeting to discuss work updates including

schedules of deliverables and potential new contracts

  • Holds monthly meetings with Service team members to discuss in-field updates and concerns
  • Performs other duties as assigned, within reason and relevance to the job
IND
Skills

Preferred

  • Prioritizing tasks
  • People management
  • Taking personal responsibility
  • Scheduling
  • Supervising employees
  • Coaching individuals
  • Customer service

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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