Senior IT Service Desk Technician

Who We Are
Core Scientific is a leading provider of infrastructure for high-performance compute in North America. Our mission is to accelerate digital innovation by scaling high-value compute rapidly, efficiently, and responsibly. We transform energy into high-value compute with unmatched efficiency at scale. The company is a $5 billion publicly traded company (NASDAQ: CORZ).

We power AI, HPC, and other next-generation data center workloads demanding exceptional computing power, in addition to our digital asset mining operations. We own and operate nine data centers in seven states, housing advanced infrastructure for our customers.

What sets us apart? We have an entrepreneurial culture, a "can-do" and collaborative attitude, and we own and control our infrastructure. These strategic advantages enable us to maintain operational excellence, increase efficiency, and rapidly deploy cutting-edge innovations developed by our team of experts.

Join us and accelerate your career alongside our groundbreaking journey. We seek smart, creative, and collaborative professionals who thrive in a fast-paced, result-driven environment. Ready to be part of something exceptional? Apply today and make an impact at Core Scientific.

Title
Senior IT Service Desk Technician

Reports To
Director, IT

The Job
We are seeking an experienced Senior IT Service Desk Technician to join our team and serve as a key technical resource for end-user support, executive support, and IT operational excellence. This individual will bring deep technical expertise, strong customer-service skills, and a proven ability to support a diverse technology environment. The ideal candidate has 10+ years of overall IT experience, including at least 7 years of hands-on technical support and significant experience providing white-glove support to executives.

In this on-site role, you will be responsible for delivering high-quality support for Windows, macOS, and Linux systems, ensuring operational continuity, and contributing to process improvements. You will be a senior member of the team who helps mentor junior technicians, lead troubleshooting efforts, and collaborate closely with IT leadership.

Responsibilities

• Provide technical support for end users across Windows, macOS, and Linux environments.
• Deliver high-touch, confidential, and proactive executive support, ensuring rapid response and minimal downtime.
• Troubleshoot and resolve complex hardware, software, and local network issues.
• Support enterprise applications, security tools, mobile devices, and collaboration platforms.
• Manage workstation deployments, updates, patching, and endpoint configuration.
• Maintain and update documentation, knowledge base articles, and support procedures.
• Assist with onboarding/offboarding processes, including account creation, equipment setup, and user training.
• Collaborate with infrastructure, cybersecurity, and systems teams to escalate and resolve advanced issues.
• Participate in IT projects, technology upgrades, and process improvement initiatives.
• Maintain asset inventory and lifecycle management for end-user devices.
• Foster open, respectful, and professional communication both within the team and with coworkers, teammates, and leaders across the organization.
• Performs other duties as assigned.

Qualifications
Required

• 10+ years of experience in IT technical support or related roles.
• 7+ years of hands-on support experience in a service desk or desktop support environment.
• Strong experience providing executive or VIP support with professionalism and discretion.
• Proficiency supporting Windows, macOS, and Linux operating systems.
• Experience with enterprise tools such as Active Directory, MDM platforms (Intune, Jamf, etc.), VPN, and endpoint security solutions.
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi).
• Excellent communication, customer service, and problem-solving skills.
• Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment.
• Willingness and ability to travel occasionally.

Preferred

• Industry certifications such as CompTIA A+/Network+/Security+, ITIL, Microsoft, Apple, or Linux certifications.
• Experience with scripting or automation (PowerShell, Bash, Python).
• Experience working in environments with high expectations for uptime, confidentiality, and customer satisfaction.

Location
Miami, FL - On Site

Travel
Occasional travel may be required as needed.

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones.

Physical Demands
While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands, and lift up to 50 pounds.

Position Type/ Expected Hours of Work
This is a full-time position. General hours of operation and workdays are Monday through Friday, 8:00 a.m. to 5:00 p.m. Some nights and weekends may be required.

Supervisory Experience (Yes or No)
No