Front Desk Receptionist

3 days ago

Miami, Florida, United States Cardone Enterprises Inc Full time
Role Overview

The Front Desk Receptionist is a high-visibility role responsible for managing the front-of-house experience and supporting daily office operations. This position serves as a trusted, senior presence at the front desk, ensuring a professional, secure, and welcoming environment while supporting office efficiency, consistency, and process excellence.

The ideal candidate demonstrates strong judgment, exceptional communication skills, and the ability to operate confidently in a fast-paced, dynamic environment.

Key Responsibilities

  • Serve as the primary point of contact for all visitors, guests, and inbound communications, representing the company with professionalism and confidence

  • Greet and welcome visitors in a courteous, polished, and service-oriented manner

  • Answer and route incoming phone calls promptly and professionally

  • Enforce office security procedures by verifying scheduled visitors, ensuring guest sign-in compliance, and notifying appropriate personnel of arrivals

  • Maintain a clean, organized, and professional reception area and common spaces at all times

  • Manage and track visitor activity, calls, and inquiries with accuracy and discretion

  • Coordinate scheduling and meeting support for office teams as needed

  • Receive, sort, and distribute mail, packages, and deliveries

  • Monitor office supply inventory and coordinate restocking as needed

  • Maintain and organize office filing systems and front desk documentation

  • Operate standard office equipment including copiers, scanners, fax machines, and computers

  • Serve as a point of escalation for front desk or visitor-related issues

  • Support onboarding or training of new front desk or administrative staff as needed

  • Identify opportunities for improving front desk operations, office flow, and visitor experience

  • Support ad-hoc administrative and operational tasks as assigned

Qualifications & Experience

  • High school diploma or GED required

  • 3+ years of experience in a receptionist, front desk, or administrative support role

  • Proven ability to manage front desk operations independently

  • Strong professional phone presence and in-person communication skills

  • Excellent written and verbal communication skills in English

  • High level of organization, attention to detail, and time management

  • Ability to multitask and prioritize effectively in a fast-paced environment

  • Strong interpersonal skills with a calm, confident, and service-oriented demeanor

  • Reliable, punctual, and dependable with a strong attendance history

  • Demonstrated ability to work cross-functionally with internal teams

Required Skills & Attributes

  • Exceptional written and verbal communication skills

  • Proactive, take-initiative mindset with sound judgment

  • Organized, detail-oriented, and deadline-focused

  • Strong ability to manage competing priorities

  • Team-oriented with the ability to lead by example

  • Interest in process improvement and operational efficiency

  • Basic project coordination and task management skills

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