Senior Training Program Manager

At Amperity, we're an AI-first company helping the world's leading brands create personalized customer experiences that build loyalty and fuel growth. Our AI-powered Customer Data Cloud,  built on multi-patented technology, enables more than 400 global brands, including Alaska Airlines, Wyndham Hotels & Resorts, and DICK'S Sporting Goods, to turn customer data into a competitive advantage.

We unlock the full value of customer data with simplicity and speed. AI is at the core of our platform and the way we work — from powering advanced identity resolution and predictive analytics to streamlining internal workflows and decision-making. It's not just a capability; it's part of our DNA.

Our team thrives on curiosity, collaboration, and transparency, fostering a culture where everyone can contribute, learn, and grow. We welcome talented individuals from diverse backgrounds to help us remove data bottlenecks, accelerate business impact, and push the boundaries of what AI can do for the world's most innovative companies.

With offices in Seattle, New York City, London, and Melbourne, you'll join a fast-growing team tackling critical challenges at the intersection of AI, data, and customer experience. Ready to make an impact? Let's talk.

As a Training Program Manager at Amperity, you will be a primary driver in the enablement of employees, partners, and customers.  Your focus will be to develop and deliver high-energy technical and business user focused training. You will also assist with developing self-service training assets.  You will collaborate on the development of training content and programs for all audiences and all mediums. As a team member, you will assist with operational tasks, and suggest ways in which those tasks can be improved or automated. 

• Develop, deliver, and maintain end-user product training to Amperity employees, partners, and customers.  Training delivery will be a combination of virtual classroom and on-demand content, 
• Your training will focus on enabling product users to leverage data to drive value from our platform. You help drive product adoption by focusing on customer success,  best practices, and building product champions.
• Assist colleagues in developing and evolving learning assets, keeping them up to date and organized.
• Collaborate on curriculum development and instructional design, creating exercises, labs, and quizzes. 
• Assist in the development of training kits and Train the Trainer programs to aid others who provide customer end-user training.
• Contribute to the continuous improvement and scalability of the training process, utilizing the LMS and other tools. 
• Work with Product Managers directly to improve the product based on your insights.
• Engage deeply with subject matter experts to develop your own expertise

• You have knowledge of databases, big data, cloud computing, IT, AI, and LLMs as well as basic SQL proficiency.
• You have an understanding of Marketing technology, digital marketing strategies, concepts, and processes.
• You have a minimum of 5 years' experience working in related technologies, ideally in enterprise b2b SaaS environments.
• You are customer-focused and motivated to help our learners succeed 
• You are an excellent writer and speaker 
• You are flexible and patient with students and are comfortable communicating to all levels of audiences.
• You have proven success in the ability to transfer your knowledge that bridges data, technology, and business value.  
• You are passionate about learning and sharing your knowledge with others.  
• You have experience with a variety of training concepts, principles, and adult learning theory
• You are quick to learn new technical concepts and can rapidly turn around and impart that knowledge to others with passion and enthusiasm. 
• You act with urgency to produce results quickly with an iterative approach to improvement.  
• Experience with API's a plus
• Experience with video-based and on-demand content is a plus.
• Willingness to travel up to 5% as needed

New York, NY

Our hybrid work model includes three days in the office each week, providing a mix of in-person collaboration and remote flexibility

Base Salary:  $100,000-$140,000. Individual compensation within this range will depend on several factors, including your skills, experience, education/training, and the level at which you join. We also consider internal equity, market conditions, and overall business needs.

Cash Incentives: Cash incentives are also available.

Stock Options:  The opportunity for ownership is an exciting part of Amperity's total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position.

We offer all the benefits you'd expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you'll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. For more details on our benefits, please see our US Benefits & Perks Guide.

Amperity is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.