Partnership Implementation Lead

Made's mission is to help homeowners save time, money, and stress. It starts with Made Card - a credit card designed specifically for homeowners, with unmatched rewards on mortgage payments, home improvements, utilities, and essential purchases. Each swipe powers a personalized home management platform where users can manage home systems & appliances, stay ahead on upkeep, and get help - from AI-driven guidance to in-person services - exactly when they need it most. By bringing together financial tools, data, and trusted professionals, we give people more control, more savings, and more time to enjoy the place they call home.

We're partnered with leading national players in the residential homeownership space - from mortgage lenders to home services providers - embedding Made into the key moments of the homeowner journey. These partnerships let us reach millions of households across the country and deliver meaningful benefits to homeowners.

Backed by top investors like Village Global, Jump Capital, Recharge Capital, and Soma Capital, our leadership team brings deep fintech, mortgage, and credit card experience from Ramp, Bain Capital, JP Morgan Chase, American Express, and Morgan Stanley. We're building the financial and engagement platform for the next generation of homeowners - one that puts the homeowner at the center, and redefines what it means to feel at home.

We're looking for a Partnership Implementation Lead to help deliver successful launches and ongoing programs with Made's national partners. You'll be responsible for coordinating across teams, managing implementation timelines, and acting as a trusted point of contact for partners. This is a mid-level role for someone with strong client-facing and project management experience who wants to grow into a senior partnerships leader as we scale.

• Partner Implementation: Support the execution of partnership launches and ongoing programs with lenders, servicers, and home service providers.

• Primary Contact: Serve as a key day-to-day contact for partner stakeholders, building trust and ensuring smooth collaboration.

• Cross-Functional Coordination: Work closely with Product, Engineering, Marketing, and Operations to align on partner requirements.

• Project Management: Build and track implementation timelines, manage deliverables, and escalate blockers when needed.

• Process Building: Help develop repeatable frameworks and best practices for partnership onboarding.

• Reporting: Provide regular updates on partner status, risks, and progress to internal stakeholders.

• Continuous Improvement: Gather feedback from partners and teams to refine processes and strengthen execution.

• 3–6+ years of experience in partnership management, client success, or implementation at a high-growth company.

• Proven ability to manage partner onboarding or enterprise client implementation projects.

• Strong project management skills, with the ability to juggle multiple priorities.

• Excellent communication and relationship-building skills - comfortable with client-facing interactions.

• Experience working cross-functionally with technical and business teams.

• Highly organized, detail-oriented, and proactive problem-solver.

• Experience in fintech, real estate, mortgage, or home services.

• Familiarity with regulated industries and compliance-heavy environments.

• Exposure to early-stage startup dynamics.

• Background in consulting, client services, or enterprise sales support.

• Interest in credit cards, rewards, or homeownership-related products.

You'll play a pivotal role in delivering on Made's first wave of national partnerships. This is a rare opportunity to work directly with senior leadership and external executives, while building the processes and foundations that will scale as our partner ecosystem grows.

• Base Compensation Band: $90,000–$125,000 (determined by experience, qualifications, and location)

• Compensation: Competitive salary with a meaningful stake in the company via equity, and 401k plan

• Health & Well-being: We'll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits

• Grow Together: Company-wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback

• Mortgage Benefit: Receive up to $25,000 toward closing costs of a new mortgage via our mortgage partners

• Play Together: Quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners

• Generous Time Off: Flexible paid time off, sick days, and 11 company holidays

Throughout the interview process, please remember that emails will only be from emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to if you have any requests to verify the authenticity of an outreach.

Made Card is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Made Card makes hiring decisions based solely on qualifications, merit, and business needs at the time.