Director of Outlets

11 hours ago

Daytona Beach, Florida, United States Crestview Management, LLC Full time

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Director of Outlets

Location: Daytona, FL, 32118

Position Summary

The Director of Outlets is responsible for the overall leadership, strategic direction, and operational excellence of all Food & Beverage outlets. This role ensures that each outlet delivers exceptional guest experiences, meets financial goals, and operates in full compliance with brand standards, company policies, and health/safety regulations.

Financial Management
  • Manage outlet budgets, cost controls, labor management, and forecasting.
  • Drive revenue generation through menu engineering, promotions, upselling programs, and guest engagement initiatives.
  • Review daily, weekly, and monthly financial performance and take corrective actions as needed.
Staff Management
  • Recruit, train, coach, and develop outlet managers and frontline teams.
  • Create staffing schedules that align with business demands while controlling labor costs.
  • Conduct performance evaluations and foster a culture of accountability, teamwork, and continuous improvement.
Guest Experience
  • Maintain a strong presence on the floor during peak periods to ensure guest satisfaction.
  • Identify and resolve guest concerns promptly and professionally.
  • Drive guest satisfaction metrics by monitoring feedback, reviews, and survey results.
Quality & Compliance
  • Ensure compliance with local health department regulations, liquor laws, and safety standards.
  • Maintain accurate inventories and ensure proper product rotation, storage, and waste control.
  • Oversee cleanliness, equipment maintenance, and property standards.
Strategic Planning
  • Work closely with the Executive Chef, Director of Food & Beverage, and other departments to develop concepts, menus, and service enhancements.
  • Lead new outlet openings, renovations, and service upgrades.
  • Create and implement long-term operational strategies that improve efficiency and profitability.
Qualifications
  • Bachelor's degree in Hospitality Management or related field preferred.
  • 5+ years of progressive food & beverage management experience, preferably in a hotel or resort environment.
  • Strong financial acumen and understanding of F&B cost controls.
  • Ability to lead large teams across multiple outlets.
  • Excellent communication, leadership, and problem-solving skills.
  • Knowledge of POS systems, labor management systems, and Microsoft Office Suite.
Physical Requirements
  • Ability to stand or walk for extended periods.
  • Ability to lift up to 25 lbs occasionally.
  • Flexibility to work weekends, holidays, and extended hours as business demands.

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