Operations Coordinator

About Prevail Health Solutions ):

Prevail Health's mission is to provide clinically proven health and wellness programs combined with a best-in-class, caring support network. Prevail is a healthcare technology company that has built an innovative interactive application scientifically proven through clinical trials to treat a wide range of behavioral mental health symptoms and conditions at the individual level. Prevail is dramatically changing mental health care and the economics of mental illness, whose annual cost is measured in hundreds of billions annually in the US.

Our platform introduces new technology that allows us to offer customized interactive mental health treatment to high-priority groups of individuals, including personalized and tailored on-demand support. We work with insurers, employers, and providers to connect people to the right level of care at the right time.

What's the opportunity:

Prevail Health is seeking a Program Operations Coordinator to support the day-to-day operations of our program and cross-functional initiatives. This role is ideal for someone who thrives in an organized, fast-paced environment and enjoys connecting the dots between teams to keep projects moving smoothly.

As the Program Operations Coordinator, you'll help ensure our internal systems, deliverables, and communications remain aligned. You'll work closely with leadership across departments—Product, Network, and QA—to maintain operational flow, track milestones, and support our mission to deliver exceptional digital mental health services.

What will you do:

• Support program operations by attending meetings, capturing updates, and tracking deliverables.
• Coordinate communication and timelines between departments to ensure program priorities are met.
• Provide operational support to leadership (CEO, Head of Product, Head of Network) on special projects and follow-ups.
• Manage Help Desk inquiries—triage user and coach questions and escalate issues to QA as needed.
• Oversee key Eco Manager tasks such as verifying coach schedules, managing shift updates, monitoring badges, and processing role approvals.
• Assist with production testing and light QA when required.
• Maintain organized documentation, SOPs, and project trackers to keep workflows consistent and accessible.
• Compile reports and data summaries to support decision-making and program reporting.
• Verify and track data from internal dashboards for accuracy and performance monitoring.
• Contribute to ad hoc projects supporting program efficiency and operational success.

What are we looking for:

• 2–4 years of experience in operations, project coordination, or administrative support (healthcare or tech preferred).
• Strong attention to detail, organization, and follow-through.
• Excellent communication and interpersonal skills.
• Comfort managing multiple priorities with competing deadlines.
• Proficiency with Microsoft Office; experience with project tools (e.g., Jira, Trello, Asana) a plus.
• A proactive mindset—able to anticipate needs, identify gaps, and suggest improvements.
• Excellent communication skills—able to translate technical information into everyday language.
• Comfortable working in a distributed, remote-first environment.

You'll thrive here if you:

• Mission-driven work supporting real-world mental health and resilience outcomes.
• Collaborative, remote-friendly culture.
• Opportunity to work cross-functionally with Product, Network, and Leadership teams.
• Growth potential within a fast-moving digital health organization.

Benefits:

We are a well-treated bunch with awesome benefits

• Competitive salary.
• Comprehensive medical, dental, and vision coverage.
• Annual compensation reviews - great work is rewarded
• Paid time off policy.
• 401k plan & match after a year of employment.
• Proof of eligibility to work in the United States is required.

The salary range for candidates within the United States is $47,000-$53,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future.

Join Us:

If you're ready to take on new challenges in a dynamic start-up atmosphere that is changing the way we access support in health and wellness, then don't hesitate to reach out and apply for the position. We take a holistic approach to hiring and consider the unique qualifications of each candidate.

Prevail Health is an Equal Opportunity Employer. Prevail Health will not discriminate against any applicant for employment on the basis of race, color, age, religion, sex, sex orientation, gender identity, national origin, disability, or veteran status. If you have a disability or special need that requires an accommodation, please let us know.

Job Type: Full-time

Pay: $47, $53,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Remote