Remote Client Engagement Specialist
1 week ago
Remote – United States
About the Role:
We are seeking a detail-oriented and customer-focused Client Engagement Specialist
to join our growing team. In this role, you will play a key part in supporting clients as they plan and coordinate their experiences, including accommodations, transportation, and activities. You'll provide outstanding service, ensure seamless coordination, and help create memorable client experiences from start to finish — all while working remotely.
Key Responsibilities:
- Communicate with clients to understand their preferences, timelines, and goals.
- Coordinate bookings for hotels, transportation, and related services using digital booking tools.
- Provide timely confirmations, updates, and itinerary information to clients.
- Manage changes, cancellations, or special requests with professionalism and accuracy.
- Maintain organized client records and track all reservations efficiently.
- Collaborate with partners and vendors to ensure smooth scheduling and service delivery.
- Respond to inquiries via phone, email, and chat in a courteous and professional manner.
- Stay informed about current offerings, destinations, and seasonal trends.
Qualifications:
- Strong communication and organizational skills.
- Customer service experience preferred (hospitality, travel, or administrative background a plus).
- Proficient with computers and digital scheduling or booking platforms.
- Ability to multitask and work independently in a remote setting.
- Excellent attention to detail and time management.
- Must be 18 years or older and legally authorized to work in the U.S.
What We Offer:
- 100% remote position with flexible scheduling.
- Supportive, collaborative team culture.
- Access to professional tools and vendor partnerships.
- Opportunities to grow within a client-focused and dynamic organization.
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