Associate Systems Administrator

PURPOSE
This role partners with the Lead Systems Admin to implement core Rock RMS functionality as practical solutions to ministry needs. The Associate CHMS Developer will focus on building workflows, reports, and data views, while also assisting with third-party integrations. This role requires learning and applying SQL, Lava, and other technical skills to create scalable, ministry-focused solutions that advance the mission of Victory Church.

Responsibilities (included But Not Limited To)
Workflow & Automation Support

• Implement and test Rock RMS core features (groups, check-in, connection opportunities, event registration, communication tools) as solutions to ministry needs
• Learn to build, implement and maintain Rock RMS workflows, data views, and automations as assigned by the Lead Systems Admin

Data Integrity & Management

• Perform routine data cleanup tasks including deduplication, record merging, and error correction
• Assist with import processes and ensure data quality standards are met as needed

Staff and Support & Training

• Serve as a first point of contact for Rock-related technical issues
• Assist with identifying, mentoring and training ministry champions "Rock Stars"
• Document technical solutions for internal team use and long-term maintainability
• Partner with CHMS coordinator to ensure ministry facing documentation and training aligns with technical builds

System Maintenance

• Manage group structures, attributes, communication tools, and page content2
• Assist with configuration of email templates, check-ins, and event registrations

Reporting & Insights

• Collaborate with BI to implement data views, reports, and dashboards that support ministry efforts and leadership decision-making

Testing & QA

• Test and validate workflows, custom blocks, and new features before deployment
• Report bugs, inconsistencies, or issues to the Lead Systems Admin and follow through on resolutions

Operations

• Additional responsibilities as directed by the supervisor and as needed for the continued development of Victory Church

COMPETENCIES

• Familiarity with or willingness to learn SQL and Lava
• Ability to self-motivate and translate ministry needs into systemic functionality
• Knowledgeable in all necessary systems that Victory Church uses to manage volunteers and report appropriate information and analytics at the organizational level
• Comfortable troubleshooting technical challenges
• Time management skills
• A culture of innovation, stewardship, and support
• Patience
• Priority Setting
• Spiritual & Emotional Maturity
• Teamwork / Collaborative
• Time Management
• Oral and Written Communication Skills
• Technical Support
• Problem Solving
• Self Starter

Skills/Qualifications/Requirements

• Experience with Microsoft Office and Macintosh
• Ability to work in a fast paced environment
• Experience with Rock RMS or similar CHMS platforms preferred
• Working knowledge of SQL and Lava (or willingness to learn)
• Strong attention to detail and problem-solving skills
• Excellent communication skills, especially with non-technical staff
• A heart for the local church and a passion for enabling ministry through technology

Computer / Software Experience Requirements

• Proficient in Mac and Microsoft 365 applications
• Understanding of database management

Additional Requirements

• An acceptance of, and commitment to Jesus Christ as Savior and Lord
• An understanding of the mission and purpose of Victory Church
• Acceptance and agreement of Victory Church's CHECK values and staff commitments

By submitting your application you hereby certify that the facts set forth in the above employment application are true and complete to the best of your knowledge.

I understand and agree that any misrepresentations by me in this application will be grounds for immediate termination if I have been employed. I give Victory Church the right to investigate all references and to secure additional information about me, if job related. I hereby release from liability Victory Church and its representatives for seeking such information and all other persons, corporations, or organizations from furnishing such information. I understand that a criminal background and or credit check will be conducted on me as part of the application process and I consent to any such check. I also understand that I may be required to have a physical examination, including drug screen.

Should employment result from this, I understand that I will be required to provide documentation to establish identity and employment eligibility. I understand that just as I am free to resign at any time. Victory Church reserves the right to terminate my employment at any time, with or without cause and without prior notice. I understand that no representative of Victory Church has the authority to make any assurances to the contrary. Furthermore, I agree to abide by the ministry guidelines and requirements of Victory Church and to refrain from any unscriptural conduct in the performance of my services on behalf of the church. I hereby attest that I am of good moral character.

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